Documentation forHybrid Cloud Observability Advancedand Server Configuration Monitor

Uninstall SCM

You can uninstall Orion Platform modules, such as SCM 2020.2.6 and earlier. You cannot uninstall SolarWinds Platform products, such as SCM 2022.3 and later.

Complete the steps below to remove only SCM 2020.2.6 and earlier.

You may need to uninstall SCM 2020.2.6 or earlier to reinstall for resolving issues or to move to a new server during a migration.

To uninstall your entire SolarWinds Platform deployment, see Uninstall all SolarWinds Platform products from a server and prepare for a reinstall.

Uninstalling products may require uninstalling files and editing registries.

  • SolarWinds strongly recommends that you only edit files as instructed. Any additional modifications to SolarWinds Platform files may result in system performance issues or may create an error state.
  • SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system. SolarWinds cannot guarantee resolution to any damage resulting from making registry edits.
  • For technical assistance, contact Support.

Before you begin

Prior to uninstalling, SolarWinds recommends the following preparation:

checkbox Back up the existing database

To preserve your data, back up your database(s). If you need help with your backup, check your vendor's site for documentation and instructions.

If your database is on a VM, create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Server Management Studio Express for your specific version of Microsoft SQL on your database server.

Use one of the following links to download it:
checkbox Back up product folders

Create copies and backups of your product folders. You may have customizations in these folders specific to your installations. For example, save custom code or reports.

Uninstall SCM

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  1. Remove product licenses
  1. In the SolarWinds Platform Web Console, select Settings > All Settings, and click License Manager.
  2. In the License Manager, select the SCM license to remove.
  3. Click Deactivate to remove the SCM license activation and server assignment. With the license deactivated, it is parked, or available but unused.
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  1. Uninstall SolarWinds products
  1. Open Apps & Features in the Windows Control Panel.
  2. Select SolarWinds Server Configuration Monitor, and click Uninstall.
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  1. Delete or rename SolarWinds folders

Delete files from the following locations to fully clear all files. If you installed the SolarWinds Platform server on a different domain, look on that location instead of C:\.

  • C:\Program Files (x86)\SolarWinds\Orion\SCM

  • C:\ProgramData\Solarwinds\SCM

To uninstall MSSQL, PostgreSQL and MariaDB drivers, go to Control Panel\Programs\Programs and Features and delete them.

To uninstall Oracle, run C:\Program Files (x86)\SolarWinds\Orion\SCM\OracleODBCDriver\odbc_uninstall.exe and remove the C:\Program Files (x86)\SolarWinds\Orion\SCM\OracleODBCDriver directory.
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  1. Remove specific Registry keys

SolarWinds strongly recommends that you back up your registry before editing your system registry. You should edit the registry only if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your OS, which could require you to reinstall your OS to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits. For assistance, contact Support.

  1. Open the command line interface on the server.
  2. Type regedit, and click OK.
  3. Expand HKEY_LOCAL_MACHINE > Software.
  4. Delete the following registry:
    • HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds\Orion\SCM

    Or, if uninstalling from a 64-bit computer, delete the following registry:

    • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds\Orion\SCM
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  1. Restart and reinstall

Restart the server. Use the SolarWinds Orion Installer to reinstall SCM and other products.