Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of SolarWinds Observability Self-Hosted (formerly Hybrid Cloud Observability) and is available in the Essentials edition. Server & Application Monitor (SAM) is also available in a standalone module.

Uninstall SAM

Uninstalling SolarWinds Platform products may require uninstalling files and editing registries. For technical assistance, contact SolarWinds Support.

You may need to uninstall individual Orion Platform modules and other products to resolve issues or to move to a new server during a migration.

You can uninstall individual Orion Platform modules, such as SAM 2020.2.6 and earlier. You cannot uninstall SolarWinds Platform products, such as SAM 2022.4 and later.

Complete the following steps to remove SAM 2020.2.6 and earlier.

Before you begin

Prior to uninstalling, SolarWinds recommends the following preparation:

Back up the existing database.

To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.

If your database is on a VM, create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Server Management Studio Express for your specific version of Microsoft SQL on your database server.

Back up product folders. Create copies and backups of your product folders. You may have customizations in these folders specific to your installations. For example, save custom code or reports.

Uninstall SAM

1. Remove product licenses.
  1. In the SolarWinds Platform Web Console, select Settings > All Settings and click License Manager.
  2. In the License Manager, select the SAM license to remove.

  3. Click Deactivate to remove the SAM license activation and server assignment. With the license deactivated, it is parked, or available but unused.

    Depending on how many products you need to uninstall, you may want to deactivate licenses for additional SolarWinds products such as Additional Polling Engines (APEs).
2. Uninstall SolarWinds products.
  1. Open Programs and Features in the Windows Control Panel.

  2. Select the product(s) to remove one at a time and click Uninstall.

    If you have multiple SolarWinds Platform products installed but are not uninstalling all of them, skip to step 5, Restart and reinstall. Deleting SolarWinds folders and registries affects the operating of all SolarWinds Platform products.
3. Delete or rename SolarWinds folders.

Delete files from the following locations to fully clear all files. If you installed the SolarWinds Platform server on a different domain, look on that location instead of C:\.

  • C:\Program Files (x86)\SolarWinds
  • C:\Program Files (x86)\Common Files\SolarWinds
  • C:\inetpub\SolarWinds
  • C:\ProgramData\Solarwinds
  • C:\ProgramData\SolarWindsAgentInstall
4. Remove specific Registry keys.

SolarWinds strongly recommends that you back up your registry before editing your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your OS, which could require you to reinstall your OS to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits. For assistance, contact Support.

  1. Open the command line interface on the server.
  2. Type regedit, and click OK.
  3. Expand HKEY_LOCAL_MACHINE > Software.
  4. Delete registry keys that begin with SAM.
5. Restart and reinstall. Restart the server. Use the SolarWinds SolarWinds Platform Installer to reinstall SAM and other products.

See also Remove orphaned SAM database objects after uninstalling evaluation version.

Uninstall the entire SolarWinds Platform deployment

Starting with SolarWinds Platform 2019.2, you can run an -uninstall command to remove the entire SolarWinds Platform deployment using the SolarWinds Platform Installer.

This command removes your entire SolarWinds Platform deployment from the server on which it runs. Do not use this option to remove only one module.

If you deployed scalability engines, run the following steps on your scalability engines (that is, Additional Polling Engines and Additional Web servers) and then repeat the steps on the Main Polling Engine — the SolarWinds Platform server.

  1. In the command line, run the following command:

    'path to exe'\SolarWinds.Orion.Installer.exe -uninstall

  2. Follow the onscreen instructions to complete the uninstallation.

All SolarWinds Platform products are removed, including all relevant registry entries and folders.