SAM 6.4 Release Notes

Updated May 8, 2017

These release notes describe the new features, improvements, and fixed issues in Server & Application Monitor 6.4. They also provide information about upgrades and describe workarounds for known issues.

For detailed system requirements, see SAM 6.4 system requirements.

New features and improvements

Read this section for descriptions of new features and improvements offered in this release. For previous release information, see SAM Previous Versions. You can also compare this release with previous releases of SAM.

Cloud Infrastructure Monitoring for AWS environments

Cloud Infrastructure Monitoring provides visibility into your AWS cloud infrastructure including EC2 cloud instances and attached EBS volumes. This feature completes the Orion tools you need to monitor and administer hybrid environments. With access to your cloud services account, SAM polls cloud service APIs for cloud metrics and status. This data aggregates and displays through the Orion Web Console to monitor, manage, and troubleshoot issues in your cloud environment.

  • Discover your EC2 cloud instances and EBS volumes in your AWS cloud infrastructure
  • Automatically discover and monitor new cloud instances when launched from your cloud account
  • Provide a consolidated view for cloud, hybrid, and on-premises systems
  • Configure cloud alerts for cloud issues including AWS throttling, AWS exceeded limits, Orion cloud and global thresholds exceeded, polling issues, and health status
  • Manage global cloud monitoring threshold settings to indicate warning and critical thresholds
  • Poll for application and OS metrics on cloud instances using application monitors and templates

» Read more about Cloud Infrastructure Monitoring.

Performance Analysis (PerfStack™)

Use the Performance Analysis (PerfStack™) dashboard to get both broad and in-depth visibility into your environment by correlating disparate historical data points across your infrastructure, including on-premises, cloud, and hybrid environments in easy to read charts. Click My Dashboards > Home > Performance Analysis to get started correlating and analyzing data collected by your SolarWinds Orion solution to troubleshoot issues, identify root causes of intermittent issues, and make data-driven decisions on infrastructure changes.

Enhancements for Orion agent for Linux

SAM provides an expanded set of component monitors for monitoring Linux-based computers.

  • Directory Size Monitor
  • File Age Monitor
  • File Change Monitor
  • File Existence Monitor
  • File Size Monitor
  • HTTP User Experience Monitor
  • HTTPS User Experience Monitor

Support also includes Ubuntu-14.04+ 32 bit.

Native SSL support for the Orion Web Console

Seamlessly bind SSL certificates to the Orion Web Console and enable HTTPS connections using the Configuration Wizard. The Configuration Wizard scans the Orion server for valid SSL certificates that you can choose for the binding, or you can generate a self-signed certificate on the fly.

Other improvements

  • Application Muting - You can now mute applications specifically.
  • Use the Critical node status to trigger an alert or filter data in a report.
  • Set a custom node status to Critical or Warning using an alert action.
  • Use the Web-based SSH client when FIPS is enabled.

New customer installation

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Use the SolarWinds Orion Installer to install SAM for the first time.

SAM 6.4 has the following hotfixes available through the Customer Portal:

  • SAM 6.4 HotFix 1
  • Orion Platform 2017.1 HotFix 1
  • Orion Platform 2017.1 Hotfix 2
  • Cloud Infrastructure Monitoring HotFix 1

After installing, see the SAM Getting Started Guide to use SAM.

Before you upgrade!

If you are upgrading from a previous version, be aware of the following considerations:

  • After SAM 6.4, future releases will no longer support Windows OS 2008 and 2008 R2 and Microsoft SQL Server 2008 R2. SAM 6.4 currently supports these versions. SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience.
  • When upgrading to SAM 6.4, if you added a site binding to a host name before you upgrade, you must bind the Orion Web Console to a fully qualified domain name (FQDN). See this article.
  • When upgrading to SAM 6.4 with custom menus, you cannot see the Performance Dashboard link in the menu. For details, see this article.
  • For SAM 6.4, the Alert Manager application was deprecated. Please use the web-based Alert Manager through the Orion Web Console to create and manage alerts.
  • When upgrading an Additional Polling Engine, you may receive this error " The license we have for Orion Scalability Engine is outdated". See this article for details to resolve.
  • If you wrote your own code, such as changing SolarWinds .css files or adding .js files, it may be overwritten with the upgrade. You can learn more about custom code in this article.
  • Typically, you always upgrade NPM first if you have it installed. NPM includes platform features to support all Orion products. Depending on your upgrade path, you may need to upgrade another product before progressing to an NPM upgrade.
  • If you have SAM without NPM, upgrade SAM first. SAM includes platform features to support all Orion products. Depending on your upgrade path, you may need to upgrade another product before progressing to a SAM upgrade.

How to upgrade


Fixed issues

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SAM 6.4 fixes the following issues.

Case Number Description
1038707, 1061512, 1075803, 1079002, 1082447

Resolved issue with application monitor templates group assignments not updating or removing correctly.

1065276, 1083189, 1083227, 1091292, 1091811

Resolved issue with 100% CPU load for SWJobEngineWorker2.

1024993, 1034941

Resolved issue with high CPU load for Linux/Unix Script component monitor.

1077119

Resolved issue with radial gauge resources not displaying correctly.

1087782

Resolved issue with the Real-Time Event Log Viewer to properly display event messages, escaping special characters and code formatting in the message.

1015441, 1069822, 1079193

Added a retry mechanism to the SSL Certificate Expiration component monitor to properly retry option. Enable this option to provide retries for SSL alerts. For details, see the SSL Certificate Expiration component monitor information.

1057853

Enhanced logging in the TCP Port Monitor for better performance.

1040599, 1045392, 1070507, 1073180, 1073202, 1075406

Resolved issue with HTTPS (HTTPS component monitor) and SOAP (SOAP component monitor) probes to properly handle CN errors based on configurations. For details, see HTTPS and SOAP component monitor.

1029229, 1042122, 1059910

Resolved issue to properly display status on Network Atlas Map resources.

1046584

Enhanced logging and resolved issue for receiving data for Microsoft IIS 8.5.

1046584

Updated the Asset Inventory to properly connect to HP for warranty information.

1019164

Resolved issue to properly display nodes and applications with Custom Properties based on account limitations.

1019238

Resolved issue when using Restart option through the Management resource for Microsoft IIS nodes.

984563

Resolved issue with AppInsight for SQL Alert to properly display the date and time of the last run in local time.

907154, 957513

Resolved issue with Process Monitor - SNMP to correctly display 0 memory if the polled value is negative.

869872

Resolved issue and provided updated Server Clock Drift (Perl) template to THWACK to better use and display time.

399707

Resolved issue to correctly return the ESX server's ProductNumber returned via VMware API during automatic polling.

1066764

Resolved issue to correctly display the Microsoft Exchange 2016 version in the Orion Web Console. For details in the issue, see this article.

Updated the Asset Inventory to properly connect to Dell for warranty information.

Updated the Asset Inventory to properly connect to Lenovo for IBM warranty information.

See also Orion Platform 2017.1 Release Notes.


Known issues

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Previously added AWS IAM account credentials encounters error for Test Connection

Issue: When editing an existing AWS IAM account, an error displays if you click the Test Connection button for an account you do not modify access IDs.

Work-around: Despite the error, the account continues providing AWS IAM account access and monitoring for cloud instances and attached volumes.

TLS 1.2 support on Additional Polling Engines and Additional Websites

Issue: Cannot install Additional Polling Engines (APE) or Additional Websites (AWS) when the main polling engine uses TLS 1.2.

Work-around: Revert the main polling engine to an earlier version of TLS to install the APE or AWS. Once the APE or AWS is fully installed, you can re-disable SSLv3, TLS 1.0, and TLS 1.1 on your main polling engine.


Deprecation Notices

For information about supported versions of SolarWinds products, see this article.

This version deprecates the following hardware, software, and features.

Deprecation indicates that the feature should be avoided. Deprecated features remain in the software, but will be removed in a future release. Customizations applied to a deprecated feature may not be migrated if a new feature replaces the deprecated one.

Type Details
Microsoft SQL Server

Support for SQL 2008 and 2008 R2 is deprecated as of this release.

You can install on SQL 2008 and 2008 R2 for this release. Future releases will no longer support using SQL 2008 or 2008 R2 as your database server.

SolarWinds recommends that you upgrade directly to SQL 2016 at your earliest convenience.

Microsoft Windows Server

Support for Windows Server 2008 R2 is deprecated as of this release.

You can install on Windows Server 2008 R2 for this release. Future releases will no longer support installing on Windows Server 2008 R2, though you can continue to monitor computers running Windows Server 2008 R2.

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience.

32-bit Operating Systems

Support for 32-bit operating systems is deprecated as of this release.

You can install on 32-bit operating systems for this release. Future releases will no longer support installing on 32-bit operating systems.

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience. This includes your SQL server.

Export to PDF feature The Export to PDF button on dashboards is deprecated as of this release and will be removed in a future release. SolarWinds recommends that you use the Save as PDF functionality built into your browser.
Alert Manager The deprecated Alert Manager application has been removed from the Orion Platform. Use the web-based Alert Manager through the Orion Web Console to create and manage alerts.
All Active Alerts resource The current All Active Alerts resources is deprecated as of this release. The resource will be replaced with a new, enhanced version in a future release.

Legal notices

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