- Release Notes
- Install or Upgrade
- Get Started
- SAM Getting Started Guide
- Get started with SAM
- Discover your environment
- Set up monitoring
- Explore alerts and reports
- Work with templates
- Set thresholds
- SAM Administrator Guide
- Introduction to SAM
- Discover and add network devices
- Discover applications in your environment
- Monitor your network
- Monitor with Orion agents
- Monitor your virtual infrastructure in SAM
- Monitor your environment with AppStack
- Use alerts to monitor your environment
- Monitor application dependencies
- Configure the Application Dependencies feature
- Access application dependencies data
- Manage application dependency polling settings
- Troubleshooting application dependency issues
- Monitor hardware health in SAM
- Manage Asset Inventory
- Manage processes, services, tasks, and events in real-time
- Use the Real-Time Process Explorer
- Use the Service Control Manager
- Use the Windows Scheduled Task Monitor
- Manage SAM templates and component monitors
- The template and application relationship
- Best practices for SAM templates
- Manage SAM templates
- Import and export templates in SAM
- Understand the Credentials Library
- Share application monitor templates on THWACK
- Manage templates and groups
- Work with component monitors
- Report status through exit codes
- Assign application monitors to nodes
- Modify and customize monitors
- Scripts with text output
- Windows Script monitor
- Script custom component monitors
- Example tasks for application monitors
- Create your first application and alert
- Scan for applications worth monitoring
- Monitor a specific URL
- Monitor VMware performance counters
- Monitor and restart stopped Windows services
- Monitor large directories using the Windows Script Monitor
- Monitor IIS application pools
- Use the JMX component monitor wizard
- Configure the SOAP monitor
- Application monitor thresholds
- Use PowerShell in SAM
- Monitor with AppInsight applications
- Monitor with AppInsight for Active Directory
- AppInsight for Active Directory licensing
- AppInsight for Active Directory requirements and permissions
- Edit the AppInsight for Active Directory template
- Configure AppInsight for Active Directory on nodes
- Configure certificate handling for AppInsight for Active Directory
- Configure AppInsight for Active Directory alerts
- Troubleshoot AppInsight for Active Directory
- Monitor with AppInsight for Exchange
- AppInsight For Exchange licensing
- AppInsight for Exchange requirements and permissions
- Edit the AppInsight for Exchange template
- Configure AppInsight for Exchange on nodes
- Advanced manual configuration of AppInsight for Exchange
- Monitor with AppInsight for IIS
- AppInsight for IIS requirements and permissions
- AppInsight For IIS licensing
- Configure AppInsight for IIS on nodes
- Integrate SolarWinds APM with IIS nodes
- Edit the AppInsight for IIS template
- Advanced manual configuration of AppInsight for IIS
- Monitor with AppInsight for SQL
- Monitor with AppInsight for Active Directory
- SAM Template Reference
- Configure Linux/Unix systems for templates and component monitors
- APC PowerChute Agent (Windows)
- Barracuda Spam and Virus Firewall
- Citrix PVS Accelerator for XenServer
- Citrix XenApp 5.0 Core WMI Counters
- Citrix XenApp 5.0 ICA Session WMI Counters
- Citrix XenApp 5.0 Presentation Server WMI Counters
- Citrix XenApp 5.0 Services
- Citrix XenApp 6.0 Core Counters
- Citrix XenApp 6.0 ICA Session
- Citrix XenApp 6.0 Presentation Server
- Citrix XenApp 6.0 Services
- Citrix XenApp and Xen Desktop 7.x (Advanced)
- Citrix XenApp and Xen Desktop 7.x (Events)
- Citrix XenApp and Xen Desktop 7.x (Performance Counters)
- Citrix XenApp and Xen Desktop 7.x (Services)
- Citrix XenServer
- Clam AV
- DHCP User Experience Monitor
- Directory Size
- Distributed File System (DFS)
- DNS User Experience
- Download Speed Monitor
- Errors in Application Event Log
- FTP User Experience
- GlassFish (JMX)
- GoodLink Server for Microsoft Exchange
- Group Policy Object (System and Application Logs)
- IMAP4 Round Trip Email
- ISC DHCP Server (Linux)
- Java Application Server (SNMP)
- JBoss (JMX)
- JD Edwards EnterpriseOne Server Manager (Windows)
- Kaspersky Security Center Antivirus
- LDAP User Experience Monitor
- Log Parser
- MAPI Round Trip Email
- Microsoft Active Directory
- Microsoft Azure
- Microsoft Azure App Service
- Microsoft Azure Batch Account
- Microsoft Azure Blob Account
- Microsoft Azure Event Hub Namespace
- Microsoft Azure IOT Hub
- Microsoft Azure SQL Data Warehouse
- Microsoft Azure SQL Server Database
- Microsoft Azure SQL Server Database Elastic Pool
- Microsoft Azure Virtual Machine Scale Set
- Microsoft DirectAccess
- Microsoft Dynamics
- Microsoft Exchange
- Exchange 2007 Client Access Role Counters (Advanced)
- Exchange 2007 Edge Transport Role Counters (Advanced)
- Exchange 2007 Hub Transport Role Counters (Advanced)
- Exchange 2007 Mailbox Role Counters (Advanced)
- Exchange 2007 Outlook Web Access (OWA) Form Login
- Exchange 2007 Unified Messaging Role Counters (Advanced)
- Exchange 2007-2010 Client Access Role Services and Counters (Basic)
- Exchange 2007-2010 Common Performance Counters
- Exchange 2007-2010 Edge Transport Role Services and Counters (Basic)
- Exchange 2007 — 2010 Hub Transport Role Services and Counters (Basic)
- Exchange 2007-2010 Unified Messaging Role Services and Counters (Basic)
- Exchange 2010 Client Access Role Counters (Advanced)
- Exchange 2010 Edge Transport Role Counters (Advanced)
- Exchange 2010 Hub Transport Role Counters (Advanced)
- Exchange 2010 OWA Form Login (PowerShell)
- Exchange 2010 Unified Messaging Role Counters (Advanced)
- Exchange 2013 Client Access Role Counters (Advanced)
- Exchange 2013 Client Access Role Services and Counters (Basic)
- Exchange 2016 Client Access Role Services and Counters (Basic)
- Exchange 2016 Client Access Role Counters (Advanced)
- Exchange 2016 Hub Transport Role Counters (Advanced)
- Exchange 2016 Hub Transport Role Services and Counters (Basic)
- Exchange Active Sync Connectivity (Exchange 2010 and 2013)
- Exchange Server 2000 and 2003
- Exchange Web Services User Experience monitor
- Microsoft Forefront
- Microsoft IIS
- Microsoft Lync
- Microsoft Message Queuing
- Microsoft Network Policy
- Microsoft Office 365
- Integrate Office 365 templates with Microsoft Graph
- Microsoft Office 365 Exchange Mailboxes
- Microsoft Office 365 Exchange Mobile Device Statistics
- Microsoft Office 365 Exchange Online
- Microsoft Office 365 Group Statistics
- Microsoft Office 365 License Statistics
- Microsoft Office 365 Mail Traffic Statistics
- Microsoft Office 365 Mobile Device Management
- Microsoft Office 365 OneDrive
- Microsoft Office 365 Portal
- Microsoft Office 365 Security Statistics
- Microsoft Office 365 SharePoint Online
- Microsoft Office 365 Skype
- Microsoft Office 365 Skype for Business
- Microsoft Office 365 Subscription
- Microsoft Office 365 Teams
- Office 365 User Statistics with PowerShell
- Microsoft Routing and Remote Access
- Microsoft SharePoint Server
- Microsoft Skype for Business
- Microsoft SQL
- Microsoft Windows Internet Name Service
- Microsoft Windows Server
- Microsoft Windows Server 2003 Failover Cluster
- Microsoft Windows Server 2003 — 2008 FTP Service
- Microsoft Windows Server 2008 Failover Cluster
- Microsoft Windows Server 2008 R2 — 2016 Failover Cluster (Advanced)
- Microsoft Windows Server 2012 — 2016 Failover Cluster
- Microsoft Windows Server 2012 Failover Cluster
- Microsoft Windows Server 2016 FTP Service
- Microsoft Windows Update Monitoring
- Windows 2008 R2 - 2012 FTP Service
- Windows DHCP Server
- Windows DNS Server
- Windows Network Load Balancing
- Windows Print Services
- Windows Print Services 2016
- Windows Remote Desktop Services (Session Host Role)
- Windows Scheduled Tasks
- Windows Server 2003 Domain Controller Security
- Windows Server 2003 — 2012 Services and Counters
- Windows Server 2008 — 2016 Domain Controller Security
- Windows Server 2016 Services and Counters
- Windows Server 2019 Services and Counters
- Microsoft System Center
- Nagios Linux File & Directory Count Script
- Novell GroupWise
- POP3 Round Trip Email
- Progress Database (Linux and Unix sh script)
- RADIUS User Experience
- Remote Desktop Services Licensing
- Server Clock Drift
- SOAP/JSON Example
- SSL Certificate Expiration Date Monitor
- Streaming Media Services 2008
- TACACS+ User Experience
- Terminal Licensing Server
- Tomcat Server
- Trend Micro
- UniData Database (Windows)
- Veeam Backup and Replication Server
- Web Link
- Websense Web Security
- SAM Custom Template Guide
- Create custom templates in SAM
- Create scripts for SAM script component monitors
- PowerShell scripting in SAM custom templates
- Nagios scripting in SAM custom templates
- Linux/Unix scripting in SAM custom templates
- Windows scripting in SAM custom templates
Updated February 14, 2019
These release notes describe the new features, improvements, and fixed issues in SAM 6.7.1, an Orion Platform product that consumes Orion Platform 2018.2. These notes also provide information about upgrades and known issues.
New features and improvements
Read this section for descriptions of new features and improvements offered in this release. For previous release information, see SAM Previous Versions. You can also compare this release with previous releases of SAM.
Application Performance Monitor integration
SolarWinds Application Performance Monitor (APM) is a Software-as-a-Service (SaaS)-delivered product that extends the application monitoring capabilities of SAM. It delivers advanced performance metrics for IIS-based, .NET applications that are integrated into the SAM experience.
You can use SolarWinds APM with SAM to cross-reference application, server, and infrastructure metrics side-by-side in the same dashboard, and trace requests through your entire application and infrastructure. APM also includes heat maps to isolate outliers and trends, which you can use to drill down to traces for root cause.
Adding this extra layer of information to SAM enables you to:
- Gain a code-level look into your AppInsight for IIS applications.
- Monitor the performance of custom IIS-based, .NET applications.
- Check the status of application stacks and see how tiers of applications communicate with each other.
- Determine the databases and users that applications send information to.
- Identify if issues are network-, server-, or application-related so you can route details to the right team.
For SAM 6.7 and VMAN 8.3, the Orion Platform now supports monitoring for Docker, Docker Swarm, Kubernetes, and Apache Mesos container deployments. After monitoring is set up, you can display data on Container Details pages accessible in the various areas of the Orion Web Console, including:
- The AppStack Environment
- Performance Analysis dashboards (PerfStack)
- Node Detail pages for nodes that host containers
Containers also appear on Orion Maps, and you can configure alerts for containers just like you can for other entities such as nodes. To learn more, see Monitor containers in the Orion Platform, or read Basic Container Monitoring in the SolarWinds online IT community, THWACK.
Visualize physical and logical relationships while using AppInsight for SQL, AppInsight for IIS, and AppInsight for Exchange to identify and troubleshoot performance issues with Orion Maps. You can also access maps on Application Details pages and Cloud Instance Static subviews.
Visit THWACK and read Intelligent Mapping Enhancements to learn more.
New customer installation
Before you upgrade
If upgrading from a previous version of SAM, be aware of the following considerations:
- To ensure a smooth upgrade, do the following:
- Make sure all servers comply with the SAM 6.7 system requirements.
- Read these Release Notes.
- Backup any custom code, such as changed SolarWinds .css files or added .js files. >> Learn More
- Starting in SAM 6.6.1, the Application Dependencies feature is disabled when upgrading from an earlier version of SAM to prevent performance issues during upgrades for environments with large quantities of nodes. To start Application Dependency polling after an upgrade, enable the Application Dependencies feature.
- If you added a site binding to a host name in an earlier SAM version, you must bind the Orion Web Console to a fully-qualified domain name (FQDN). See this article.
- If you exceed recommended cloud monitoring limits, you may see a 503 Service Unavailable message when adding an Azure account. See this article for a workaround.
- To monitor Exchange Server 2016, install PowerShell 2.0 or later and provide local Administrator rights.
How to upgrade
- Do you need to migrate as part of your upgrade? See the Orion Platform Migration Guide.
- To upgrade SAM and other Orion Platform products, see the Orion Platform Products Installation and Upgrade Guide.
SAM 6.7.1 fixes the following issues.
|Code was updated to reduce time to upgrade from earlier versions of SAM|
The following templates were updated to improve script output syntax:
Want to learn more about SAM's Office 365 templates? See Using Microsoft Office 365 templates.
00110808, 00085865, 00084902, 00110026
|Templates assigned to a group deploy to all members of the group when polling node via SNMP.|
|The Microsoft Office 365 Exchange Mailboxes template provides Mailbox Size statistics.|
|The executable file for the JMX Bridge services handles path names with spaces.|
|AppInsight for SQL monitors appear to all members of a group with view permissions.|
See also Orion Platform 2018.2 Release Notes.
Issue: If you install SAM 6.7 with or without other Orion Platform products, uninstall SAM 6.7 via the Windows Control Panel, and then reinstall SAM 6.7, a "Database configuration failed" message may appear in the Configuration Wizard. This issue is caused by a SAM.AppOptics package in the C:\ProgramData\Solarwinds\InformationService\v3.0 folder that the Windows MSI application does not remove. The package, related to SolarWinds APM, blocks the loading of required entities during reinstallation.
Workaround: Remove the <requires id="Orion.SAM.AppOptics" version="[126.96.36.1997,]" /> line (version number may vary) in the Orion.Installer.Packaging.root file stored in the C:\Program Files (x86)\SolarWinds\Orion\Packaging\Roots folder.
- Log into the Orion Server with administrator privileges.
- In a text editor, open the Orion.Installer.Packaging.roots file stored in C:\Program Files (x86)\SolarWinds\Orion\Packaging\Roots
- Remove the following line (version number will vary) and save the file: <requires id="Orion.SAM.AppOptics" version="[188.8.131.527,]" />
- Run the Orion Configuration wizard to refresh files on the web server and check the database structure.
End of life
See the End of Life Policy for details about life cycles for SolarWinds products.
|EoL Annoucements||EoE Effective Dates||EoL Effective Dates|
April 6, 2018
End-of-Life (EoL) announcement – Customers on SAM 6.3 should begin transitioning to the latest version of SAM.
June 6, 2018
End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 6.3 will no longer be actively supported by SolarWinds.
June 6, 2020
End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 6.3.
See Currently supported software versions for more information.
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