SAM 6.7.1 Release Notes

Updated February 14, 2019

These release notes describe the new features, improvements, and fixed issues in SAM 6.7.1, an Orion Platform product that consumes Orion Platform 2018.2. These notes also provide information about upgrades and known issues.

New features and improvements

Read this section for descriptions of new features and improvements offered in this release. For previous release information, see SAM Previous Versions. You can also compare this release with previous releases of SAM.

Application Performance Monitor integration

SolarWinds Application Performance Monitor (APM) is a Software-as-a-Service (SaaS)-delivered product that extends the application monitoring capabilities of SAM. It delivers advanced performance metrics for IIS-based, .NET applications that are integrated into the SAM experience.

You can use SolarWinds APM with SAM to cross-reference application, server, and infrastructure metrics side-by-side in the same dashboard, and trace requests through your entire application and infrastructure. APM also includes heat maps to isolate outliers and trends, which you can use to drill down to traces for root cause.

Adding this extra layer of information to SAM enables you to:

  • Gain a code-level look into your AppInsight for IIS applications.
  • Monitor the performance of custom IIS-based, .NET applications.
  • Check the status of application stacks and see how tiers of applications communicate with each other.
  • Determine the databases and users that applications send information to.
  • Identify if issues are network-, server-, or application-related so you can route details to the right team.

To learn more, see SolarWinds APM Documentation and also How to Activate APM within SAM (video).

Container monitoring

For SAM 6.7 and VMAN 8.3, the Orion Platform now supports monitoring for Docker, Docker Swarm, Kubernetes, and Apache Mesos container deployments. After monitoring is set up, you can display data on Container Details pages accessible in the various areas of the Orion Web Console, including:

Containers also appear on Orion Maps, and you can configure alerts for containers just like you can for other entities such as nodes. To learn more, see Monitor containers in the Orion Platform, or read Basic Container Monitoring in the SolarWinds online IT community, THWACK.

Orion maps

Visualize physical and logical relationships while using AppInsight for SQL, AppInsight for IIS, and AppInsight for Exchange to identify and troubleshoot performance issues with Orion Maps. You can also access maps on Application Details pages and Cloud Instance Static subviews.

Visit THWACK and read Intelligent Mapping Enhancements to learn more.


New customer installation

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Use the SolarWinds Orion Installer, available in the Customer Portal, to install SAM. After installation, refer to the SAM Getting Started Guide to learn about configuring and customizing SAM.

Before you upgrade

If upgrading from a previous version of SAM, be aware of the following considerations:

  • To ensure a smooth upgrade, do the following:
    • Make sure all servers comply with the SAM 6.7 system requirements.
    • Read these Release Notes.
    • Backup any custom code, such as changed SolarWinds .css files or added .js files. >> Learn More
  • Starting in SAM 6.6.1, the Application Dependencies feature is disabled when upgrading from an earlier version of SAM to prevent performance issues during upgrades for environments with large quantities of nodes. To start Application Dependency polling after an upgrade, enable the Application Dependencies feature.
  • If you added a site binding to a host name in an earlier SAM version, you must bind the Orion Web Console to a fully-qualified domain name (FQDN). See this article.
  • If you exceed recommended cloud monitoring limits, you may see a 503 Service Unavailable message when adding an Azure account. See this article for a workaround.
  • To monitor Exchange Server 2016, install PowerShell 2.0 or later and provide local Administrator rights.

How to upgrade


Fixed issues

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SAM 6.7.1 fixes the following issues.

Case Number Description

00083671

Code was updated to reduce time to upgrade from earlier versions of SAM

00102376

The following templates were updated to improve script output syntax:

  • Microsoft Office 365 Portal
  • Microsoft Office 365 Exchange Online
  • Microsoft Office 365 Mobile Device Management
  • Microsoft Office 365 Subscription

Want to learn more about SAM's Office 365 templates? See Using Microsoft Office 365 templates.

00110808, 00085865, 00084902, 00110026

Templates assigned to a group deploy to all members of the group when polling node via SNMP.

00041952

The Microsoft Office 365 Exchange Mailboxes template provides Mailbox Size statistics.

838181, 00092553

The executable file for the JMX Bridge services handles path names with spaces.

602436 SAM-1180

AppInsight for SQL monitors appear to all members of a group with view permissions.

See also Orion Platform 2018.2 Release Notes.


Known issues

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Issue: If you install SAM 6.7 with or without other Orion Platform products, uninstall SAM 6.7 via the Windows Control Panel, and then reinstall SAM 6.7, a "Database configuration failed" message may appear in the Configuration Wizard. This issue is caused by a SAM.AppOptics package in the C:\ProgramData\Solarwinds\InformationService\v3.0 folder that the Windows MSI application does not remove. The package, related to SolarWinds APM, blocks the loading of required entities during reinstallation.

Workaround: Remove the <requires id="Orion.SAM.AppOptics" version="[1.0.0.867,]" /> line (version number may vary) in the Orion.Installer.Packaging.root file stored in the C:\Program Files (x86)\SolarWinds\Orion\Packaging\Roots folder.

  1. Log into the Orion Server with administrator privileges.
  2. In a text editor, open the Orion.Installer.Packaging.roots file stored in C:\Program Files (x86)\SolarWinds\Orion\Packaging\Roots
  3. Remove the following line (version number will vary) and save the file: <requires id="Orion.SAM.AppOptics" version="[1.0.0.867,]" />
  4. Run the Orion Configuration wizard to refresh files on the web server and check the database structure.

End of life

See the End of Life Policy for details about life cycles for SolarWinds products.

EoL Annoucements EoE Effective Dates EoL Effective Dates

April 6, 2018

End-of-Life (EoL) announcement – Customers on SAM 6.3 should begin transitioning to the latest version of SAM.

June 6, 2018

End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 6.3 will no longer be actively supported by SolarWinds.

June 6, 2020

End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 6.3.

See Currently supported software versions for more information.


Legal notices

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