Edit agent connection settings or reprovision the agent once deployed

This topic applies only to the following Orion Platform products:

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You can modify settings such as the communication mode or to which polling engine the agent sends information by modifying the agent on the computer.

If the agent loses connectivity to the Orion server, is unable to connect after being manually installed, or if the Orion server has migrated, you can configure the agent's settings directly on the computer you are monitoring. This enables the agent to reconnect to the Orion server.

Windows devices

  1. Log on with an administrator account to the computer with the agent installed on it.

  2. Open Orion Agent Settings in the Control Panel.

    If you get an error when opening Agent Settings in the Control Panel, navigate to the C:\ProgramData\SolarWinds\Agent directory, and Permanently Grant Access to that directory for your user when prompted.

  3. Select the Agent Communication Mode.

  4. Edit the Connection Settings.

    The Agent Shared Secret is provided for security. When you install the agent, you must set a shared secret. When the Orion server connects to the agent, it verifies the secret to connect.

  5. Click OK to save your changes.

When communication between the agent and the Orion server is successful, the agent is listed on the Manage Agents page with the updated communication mode.

Linux/Unix-based devices

  1. Log on to the computer with the agent installed on it.
  2. Open a terminal window.
  3. Run the following command as root:
    /opt/SolarWinds/Agent/bin/swiagentaid.sh swiagentd init
  4. Configure the agent communication mode and polling engine information.
  5. Enter 7 to save your changes.

When communication between the agent and the Orion server is successful, the agent is listed on the Manage Agents page with the updated communication mode.