Access support tools

Support tools (Help > Support Tools) currently include these utilities:

Log Adjuster

Log adjuster allows you to change the level of event logging for NTM. This may be required if you are troubleshooting an issue with SolarWinds Technical Support. Do not change the settings in this tool unless you are requested to do so by Technical Support.

Create Tech diagnostic file

The diagnostics tool creates files for SolarWinds Technical Support. This may be required if you are troubleshooting an issue with SolarWinds Technical Support. Do not use this tool unless you are requested to do so by Technical Support.

Grab SNMPWalk

The SNMPWalk tool begins with the specified Root OID and queries the device for each OID in sequence, displaying its current value.

Discovery Log Utility

Discovery Log records devices for which SNMP information could not be retrieved during a discovery.