CBQoS issues in SolarWinds NTA

Record troubleshooting steps

Record detailed results as you perform your troubleshooting steps. It will help expedite a resolution if you need to contact SolarWinds Support about your CBQoS issue.

Use packet capture on the relevant interface of the Orion server to verify SNMP communication, on port 161, with relevant device(s).

CBQoS issues list

CBQoS not running on the device

Use SolarWinds MIB Viewer to check the status of CBQoS on your device.

Support is determined by cbQosConfigIndex="1.3.6.1.4.1.9.9.166.1.5.1.1.2"

If you see any value in your MIB viewer for this OID, then CBQoS data is being successfully pulled.

SolarWinds services not running

Make sure all SolarWinds services are running:

  1. Start the Orion Service Manager in the SolarWinds Orion program folder.
  2. If some SolarWinds services are not running, click Start Everything.

In particular, the SolarWinds Orion Module Engine service enables polling of CBQoS. The SolarWinds NetFlow service takes the data the Orion poller obtains from the device through SNMP and writes it into the NetFlow database table. If this service is not working, polled CBQoS data sits in a queue and eventually gets dropped.