You may need to uninstall NPM to reinstall for resolving issues or to move to a new server during a migration.
You can uninstall individual Orion Platform modules, such as NPM 2020.2.6 and earlier. You cannot uninstall SolarWinds Platform products, such as NPM 2022.3 and later.
Complete the following steps to remove only NPM 2020.2.6 and earlier.
Before you begin
Prior to uninstalling, SolarWinds recommends the following preparation:
|Backup the existing database||
To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.
If you have your database on a VM, create a snapshot or copy of your VM.
If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.
|Back up product folders||Create copies and backups of your product folders. You may have customizations in these folders specific to your installations.|
Uninstalling products may require uninstalling files and editing registries. For technical assistance, contact Support.
To remove Network Performance Monitor from a server, complete the following steps:
|1. Remove product licenses||
Follow the steps for your specific product to remove the SolarWinds product licenses.
|2. Uninstall SolarWinds products||
|3. Delete or rename SolarWinds folders||
Delete files from the following locations to fully clear all files. If you installed to a different domain, look on that location instead of C:\.
|4. Remove specific Registry keys||
These steps affect your Registry settings. For assistance, contact Support.
|5. Restart and reinstall||Restart the server. You can reinstall new products following this guide.|
If you have multiple Orion Platform 2019.2 or later products installed and want to uninstall all of them, see Uninstall the SolarWinds Platform deployment.