Documentation forMobile Admin
Effective December 31, 2021, Mobile Admin has reached its end of life and is no longer available or supported. If you liked Mobile Admin, consider trying another SolarWinds product.

Manage BlackBerry Enterprise servers with Mobile Admin

This section describes how to configure your BlackBerry Enterprise server so you can manage it with Mobile Admin.

Manage BlackBerry Enterprise Server 5.0.1 and above for the Exchange and Domino platforms

No additional tools or services are required to manage BlackBerry Enterprise Server 5.0.1, 5.0.2, and 5.0.3. However, some configuration is necessary. Management is performed through the BlackBerry Administration Service (BAS).

The BlackBerry Administration Service (BES 5.0.1) support may not be functional out of the box. Mobile Admin requires an additional configuration to properly detect the BlackBerry Administration Service.

The default BAS port must be set in the BAS server object properties. To set the BAS port property:

  1. Access the Mobile Admin home page.
  2. Selects the Manage Servers link.
  3. Locate the BAS server object on the list and select it to reach the icons list of detected services.

  4. Select the Server Properties actions link, or menu option.

    The properties page includes a BAS port setting which can be set to the corresponding port.

  5. Change the zero default value to the port number in use by the BlackBerry Administration Service.

A BlackBerry Enterprise Server administrative roll must be assigned to each Mobile Admin user that will be responsible for managing the BlackBerry Enterprise Server.

BlackBerry Enterprise Server Express

No additional tools or services are required to manage BlackBerry Enterprise Server Express. However, some configuration is necessary. Management is performed through the BlackBerry Administration Service.

The BlackBerry Administration Service (BESX 5.0.1) support is not functional out of the box. Mobile Admin requires an additional configuration to properly detect the BlackBerry Administration Service. The default BAS port must be set in the BAS server object properties.

To set the BAS port property,

  1. Access the Mobile Admin home page.
  2. Locate the BAS server object on the list and select it to get the icons list of detected services.

  3. Selects the Server Properties actions link, or menu option.

    The properties page includes a BAS port setting which can be set to the corresponding port.

  4. Change the zero default value to the port number in use by the BlackBerry Administration Service.

A BlackBerry Enterprise Server administrative role must be assigned to each Mobile Admin user that will be responsible for managing the BlackBerry Enterprise server.

Manage BlackBerry Enterprise Server 4.x for the Exchange, Domino, and GroupWise platforms

You can download the BlackBerry Enterprise Server Resource Kit at:

https://www.blackberry.com/Downloads/entry.do?code=D736BB10D83A904AEFC1D6CE93DC54B8

This link may require registration at the BlackBerry.com site.

Ensure that you download the BlackBerry Enterprise Server Resource Kit version corresponding to the version of BlackBerry Enterprise Server. SolarWinds recommends installing only the BlackBerry Enterprise Server User Administration Service and not the entire resource kit.

Mobile Admin use the BlackBerry Enterprise Server User Administration Service included in the kit. Install the BlackBerry Enterprise Server User Administration Service on the BlackBerry Enterprise Server.

Use the following procedure to test your BlackBerry Enterprise Server User Administration Service installation.

  1. Open a command prompt.
  2. Navigate to the install directory for the BlackBerry Enterprise Server User Administration Service.

  3. Enter the following to see a list of BES statistics:

    BESUserAdminClient -p yourpassword -stats -servers

A BlackBerry Enterprise Server administrative role must be assigned to the Mobile Admin user that will be responsible for managing BlackBerry Enterprise Server.

For Exchange Server, you will be prompted for the MAPI profile during the installation. In most cases, (the default setting) is BlackBerryServer. If you or someone else changed the MAPI profile before installing Mobile Admin, you must enter this custom MAPI profile instead.

For Domino, you will be prompted for the path to specified Domino files. These paths must be entered correctly.