Documentation forMobile Admin
Effective December 31, 2021, Mobile Admin has reached its end of life and is no longer available or supported. If you liked Mobile Admin, consider trying another SolarWinds product.

Install the Mobile Admin Server software

  1. Make sure that the computer where you are installing the Mobile Admin Server software meets the minimum system requirements.
  2. Navigate to the location where you saved the Mobile Admin software and double-click:


    If your system responds with a security warning, click Run.

    A popup describing software prerequisites appears.

  3. Click OK.

    The Mobile Admin Setup window displays.

  4. Click Next.

    The Mobile Admin Setup window displays.

  5. Click Next.
  6. If you accept the End User License Agreement, click I Agree.

    If you have not installed the prerequisite software, Mobile Admin prompts you to download and install the software.

  7. Click Next.
  8. In the Installation Options screen, select Help make Mobile Admin better by automatically sending usage statistics and crash reports if you wish to provide this information.

    See the SolarWinds Privacy Statement for details.

  9. After you select your desired options, click Next.
  10. In the Choose Install Location window, browse to where you would like to install Mobile Admin, and click Next.

    If you installed Microsoft .NET® 4.0 as part of the Mobile Admin installation, you may need to restart your computer.

  11. In the Installation Checklist window, ensure the information is correct, and click Install.
  12. After the installation is complete, click Finish.

    The Mobile Admin Licensing tool opens.

  13. Click Enter Licensing Information.
  14. Select I have internet access and an activation key.

    If you cannot access the Internet from the Mobile Admin Server, see License the software on a computer without Internet access.

  15. Click the Customer Portal link to access the customer portal on the SolarWinds site.
  16. Log on to the portal using your SolarWinds customer ID and password.

    You should have received this information in an email sent by SolarWinds when you purchased your software.

  17. Click License Management on the left navigation bar.
  18. Navigate to your product, choose an activation key from the Unregistered Licenses section, and copy the activation key. You only need to apply a single activation key.

    If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds customer support.

  19. Return to the Activate Mobile Admin window and enter the activation key in the Activation Key field.

    If you the Internet through a proxy server, click I access the internet through a proxy server and enter the proxy address and port.

    If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.

  20. Click Next.
  21. Enter your email address and other registration information, and then click Next.
  22. After your Mobile Admin server is licensed, click Finish.

    You can now view your license status.

  23. Click Close.

    The Mobile Admin Deployment Integrity Checklist displays.

    The Checklist provides a list of potential issues. You can address the issues and rerun the Checklist. If the checklist indicates that the installation completed properly, click Launch to open the Mobile Admin Web Client.