License the Mobile Admin software

You can license the software with or without an Internet connection. Locate your SolarWinds Customer ID (SWID) to log on to the SolarWinds Customer Portal and view your activation key.

Contact Support for your SWID and to view the Licensing FAQ.

License the software on a computer with Internet access

  1. If you are licensing the software as part of the installation, click Enter Licensing Information when prompted.

    If you are licensing the software after an evaluation period, you can access the Mobile Admin Licensing Tool by opening Start > All Programs > Mobile Admin > Mobile Admin Licensing on the Mobile Admin server and clicking Licensing Information.

    If you are licensing the software after an evaluation period and the Mobile Admin server is installed on a server running Windows Server 2012, you can access the Mobile Admin Licensing Tool by searching for Mobile Admin Licensing on the Mobile Admin Server and clicking Enter Licensing Information.

  2. Select I have internet access and an activation key.
  3. Click the Customer Portal link to access the customer portal on the SolarWinds site.
  4. Log on to the portal using your SolarWinds customer ID and password.

    You should have received this information in an email sent by SolarWinds when you purchased your software.

  5. Click License Management on the left navigation bar.
  6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and copy the activation key.

    You only need to apply a single activation key. If you cannot locate an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.

  7. Return to the Activate Mobile Admin window.
  8. Enter the activation key in the Activation Key field.
  9. If you access the Internet through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port.

    If you access the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.

  10. Click Next.
  11. Enter your email address and registration information, and then click Next.
  12. After your Mobile Admin Server has been licensed, click Finish.

    You can then view your license status.

  13. Click Close.

License the software on a computer without Internet access

  1. If you are licensing the software as part of the installation, click Enter Licensing Information when prompted.

    If you are licensing the software after an evaluation period, you can access the Mobile Admin Licensing Tool by opening Start > All Programs > Mobile Admin > Mobile Admin Licensing on the Mobile Admin Server, and the click Enter Licensing Information.

    If you are licensing the software after an evaluation period and the Mobile Admin server is installed on Windows Server 2012, you can access the Mobile Admin Licensing Tool by searching for Mobile Admin Licensing on the Mobile Admin Server, and then click Enter Licensing Information.

  2. Select This server does not have internet access, and then click Next.
  3. Copy the Unique Machine ID to a text file.
  4. Transfer the file to a computer with Internet access.
  5. On the computer with Internet access, complete the following steps:
    1. Log in to the SolarWinds Customer Portal using your SolarWinds Customer ID and password.
    2. Click Licenses > Manage Licenses.
    3. Navigate to your product, and then click Activate license manually.

      If the Activate license manually option is not available for your product, contact SolarWinds Customer Support.

    4. Enter the Machine ID you saved in step 3, and then download your license key file.
  6. Transfer the license key file to the Mobile Admin server.
  7. Return to the Activate Mobile Admin window.
  8. Browse to the license key file, and click Next.
  9. After your Mobile Admin Server is completed, click Finish.

    You can now view your license status.

  10. Click Close.

Modify or deactivate the software

For information about managing your licenses for SolarWinds products, including how to deactivate or reuse a license, see License Manager.

Uninstall the Mobile Admin Server software

  1. In the Windows Control Panel, double-click Add or Remove Programs.
  2. Locate Mobile Admin in the list of programs or in the Start menu, and then click Remove.
  3. When prompted, click Uninstall.
  4. When prompted to remove the server-specific settings and log files created by Mobile Admin, click Yes or No.

    If you are uninstalling Mobile Admin permanently, click Yes.

    If you are uninstalling Mobile Admin for troubleshooting purposes and plan to reinstall it, click No.