SolarWinds information for Mobile Admin

This document provides information about how to use Mobile Admin to view alerts, nodes, node details, components, interfaces, applications, and top 10 lists from SolarWinds.

All the procedures in this chapter assume that you have accessed the SolarWinds application by selecting the SolarWinds icon from your Mobile Admin Manage Services list, or from a view of a server reached from the Mobile Admin Manage Hosts screen.

If you use Free Mobile Monitor for NPM or SAM, only certain features are available, such as alerts, top X lists, viewing problem applications and nodes, and managing nodes.

Supported versions of SolarWinds products

Mobile Admin supports the following SolarWinds products:

  • Network Configuration Manager (NCM), version 7.0 and above
  • Network Performance Manager (NPM), version 10.2 and above
  • NetFlow Traffic Analyzer (NTA), version 3.9 and above
  • Server and Application Monitor (SAM), version 5.0 and above
  • User Device Tracker (UDT), version 2.0 and above

Detection

SolarWinds is detected if an HTTP GET request to https://server:17778/SolarWinds/InformationService succeeds.

Authentication

You may use either SolarWinds specific credentials or Windows domain credentials.

  • Select Orion for SolarWinds specific credentials.
  • Select Orion AD for Windows domain credentials.

Communication method

The communication method is the SolarWinds Web Services API over HTTPS or TCP depending on which type of Orion authentication is selected.

Troubleshooting

The following section describes troubleshooting steps and solutions for common problems with communication between Mobile Admin and SolarWinds products.

Connect to SolarWinds

If you cannot connect to your SolarWinds server, use the following steps to identify the area with the communication issue.

  1. Use a browser on your Mobile Admin server to connect to your SolarWinds server.
  2. Use a browser on your Mobile Admin server to connect to
    https://MYORIONSERVER:17778/SolarWinds/InformationService

    You may encounter a security warning when accessing this page.

If you cannot connect to your SolarWinds server, check your network connection and ensure that the server is available and accepting connections.

If you cannot connect to https://MYORIONSERVER:17778/SolarWinds/InformationService, restart the SolarWinds Information Service (SWIS), and check that ports 17778 and 17777 are open.

Viewe data

Some time-based fields may not be accurate. Make one or more of the following suggestions to increase the accuracy of these fields:

Synchronize the time between the Mobile Admin server and your SolarWinds server.

Ensure that both the Mobile Admin server and the SolarWinds server are on the same time zone.

Upgrade the Mobile Admin .NET version to match the SolarWinds server.

Change the URL of the SolarWinds web server

You can change the URL that Mobile Admin uses to connect to your SolarWinds products.

Navigate to the host of your SolarWinds installation.

Select Host Properties.

Modify the field Rewrite root SolarWinds Web Console URL: to reflect the location of your SolarWinds web server.

Click Save.

Manage SolarWinds

You can use Mobile Admin to manage your SolarWinds Orion monitors, including viewing alerts and alert details; viewing and managing nodes; and monitoring interfaces or devices.

Some options may not be available depending on which SolarWinds products are installed on the SolarWinds server.

Manage Alerts

You can view and acknowledge alerts in Mobile Admin, and subscribe to alert feeds.

This applies to all SolarWinds products and Free Mobile Monitor.

View Alerts

From a view of the SolarWinds screen, select the Active Alerts icon.

Select an alert to view more information about the alert, including whether the alert selected is basic or advanced; the time of the alert; the network object; and the status of the alert's acknowledgement.

To view a list of acknowledged alerts, select the Set Filter... option, and then select Show Acknowledged Alerts. After you apply the new filter, any acknowledged alerts that match the filter criteria will also display.

Filter alerts

You can filter the alerts you receive from the SolarWinds server to show alerts from specific devices, vendors, or within specific time frames by using the Set Filter option. You can also use pre-built filters from your SolarWinds installation.

  1. From a view of the SolarWinds screen, select the Active Alerts icon.
  2. On the menu, select the Set Filter... option.
  3. Create your filter from the available options.
  4. Click Apply Filter.

To remove a filter from your alerts feed, select Clear Filter from the Alerts menu.

Acknowledge alerts

  1. From a view of the SolarWinds screen, select the Active Alerts icon, and select the alert that you wish to acknowledge.
  2. On the menu, select Acknowledge Alert.

Subscribe to the alerts feed

Subscribing to the SolarWinds alert feed will allow you to receive notifications on your Mobile Admin dashboard of any alerts you may receive from your SolarWinds products. Once the alerts appear on your Mobile Admin dashboard, you can select individual alerts to learn more information about them and to quickly gauge how to resolve problems should they arise.

To subscribe to the feed:

  1. From a view of the SolarWinds screen, click the Active Alerts icon.
  2. Select Subscribe to this feed.
  3. Enter a name for the feed, and a contact phone and URL, if desired.
  4. Click Subscribe on the menu or on the Subscribe to a new feed screen.

Viewe events

You can view the last 250 events logged on your SolarWinds server using the Events screen. From a view of the SolarWinds screen, select the Events icon.

Manage nodes

Using Mobile Admin, you can view, search for, umanage, remanage nodes for all SolarWinds products, including Free Mobile Monitor.

Some nodes monitored by NTA display the IP address instead of the host name. To view hostnames in NTA, you must set the DNS Resolution to persistent on the SolarWinds server.

View nodes with problems

  1. From a view of the SolarWinds screen, select Nodes With Problems.
  2. To view details of a specific node, simply select the node about which you want to view more information.

Search for nodes

  1. From a view of the SolarWinds screen, select Search Nodes.
  2. Set the parameters for your search by choosing the method of the search (Search By) and the status of the node(s) you are interested in (Status) from the drop-down menus available.
  3. Enter the relevant information about the node you are searching in the Find field. Please note that leaving this field blank will return a list of all the nodes associated with your SolarWinds NPM.
  4. Click Search on the menu or the Search Nodes screen.

Unmanage a node

  1. Access the node you want to unmanage by following the procedures for searching nodes, or by accessing the node via procedure for viewing nodes with problems.
  2. From a view of the specific node you want to unmanage, select Unmanage node from the menu.

Remanage a node

  1. Access the node you want to remanage by following the procedures for searching nodes.
  2. From a view of the specific node you want to remanage, select Remanage node from the menu.

View network traffic

You can view network traffic information per node if the nodes are monitored with SolarWinds NTA.

  1. Access the node by following the procedures for searching nodes.
  2. From the Node Details view, select NetFlow from the menu.
  3. Select the flow for the the application or endpoint from the NetFlow Summary view.

You can view traffic data for different time periods by selecting a different time interval and pressing Update.

Information may not be accurate if the time between the SolarWinds and Mobile Admin servers are not tightly synchronized.

Some nodes monitored by NTA display the IP address instead of the host name. To view hostnames in NTA, you must set the DNS Resolution to persistent on the SolarWinds server.

Manage node configurations

You can view and upload node configurations, run scripts, and view transfers for SolarWinds NCM.

View the node configuration

Access the configurations of the node by either following the procedure for searching nodes, or by accessing the node via the procedure for viewing nodes with problems.

  1. On the menu, select Configurations.
  2. In Configuration Management, select View Configs.
  3. Select a configuration.

Download configuration

  1. Access the configurations of the node by either following the procedure for searching nodes, or by accessing the node via the procedure for viewing nodes with problems.
  2. On the menu, select Configurations.
  3. In Configuration Management, select Download Config.
  4. Select the configuration type, and select Download.

Upload configuration

  1. Access the configurations of the node by either following the procedure for searching nodes, or by accessing the node via the procedure for viewing nodes with problems.
  2. On the menu, select Configurations.
  3. In Configuration Management, select Upload Config.
  4. Select a configuration, and select Upload.

Execute scripts

  1. Access the configurations of the node by either following the procedure for searching nodes, or by accessing the node via the procedure for viewing nodes with problems.
  2. On the menu, select Configurations.
  3. In Configuration Management, select Execute Script.
  4. Enter a script or copy and paste a script in the text area.
  5. Select a Execute.

View node transfers

  1. Access the configurations of the node by either following the procedure for searching nodes, or by accessing the node via the procedure for viewing nodes with problems.
  2. On the menu, select Configurations.
  3. In Configuration Management, select View Transfers.
  4. Select a file transfer to view.

Manage interfaces

Using Mobile Admin you can view, unmanage, and remanage the interfaces of a node for SolarWinds NPM.

View the interfaces of a node

  1. Access the details of the node you are interested in viewing interfaces for by either following the procedure for searching nodes, or by accessing the node via the procedure for viewing nodes with problems.
  2. On the menu, select Interfaces.
  3. To view details about a particular interface, select the interface for which you want to view more information.

Unmanage the interface

  1. Access the interface you want to unmanage by following the procedures for viewing interfaces.
  2. From a view of the specific node you want to unmanage, select Unmanage interface from the menu.

Remanage the interface

  1. Access the interface you want to remanage by following the procedures for viewing interfaces.
  2. From a view of the specific interface you want to remanage, select Remanage interface from the menu.

Manage applications

Using Mobile Admin and Free Mobile Monitor, you can view applications and application components monitored by SolarWinds SAM or NTA.

View applications with problems

From the view of the SolarWinds screen, click the Applications with Problems icon.

To view details about a particular application, select the application.

View application components

The accuracy of the elapsed time field depends on how synchronized the time is between the Mobile Admin and Solarwinds servers.

  1. From a view of the SolarWinds screen, click the Applications with Problems icon.
  2. Select the application whose components you want to view.
  3. Select Components from the menu.
  4. Select the component you want to view.

View Top X lists

Select Top X lists are available to view in Mobile Admin and Free Mobile Monitor. Different lists are available depending on which SolarWinds products you have installed on the SolarWinds server.

If the time between the Mobile Admin and SolarWinds servers is not synchronized, time-based fields can be inaccurate.

Some nodes monitored by NTA display the IP address instead of the host name. To view hostnames in NTA, you must set the DNS Resolution to persistent on the SolarWinds server.

  1. From a view of the SolarWinds screen, click the Top 10 Lists icon.
  2. Select the Top 10 List you would like to view.
  3. To view details about a particular item, simply select the item.

Manage user devices

Using Mobile Admin, you can search for user devices, view endpoint details about the devices, and view all and current network connections of devices monitored by SolarWinds UDT.

Search for UDT

  1. From a view of the SolarWinds screen, select Search UDT.
  2. Set the parameters for your search by choosing the method of the search (Search By) and the status of the node(s) you are interested in (Status) from the drop-down menus available.
  3. Enter the relevant information about the node you are searching in the Find field. Please note that leaving this field blank will return a list of all the devices associated with your SolarWinds UDT installation.
  4. Click Search on the menu or the Search Nodes screen.

View endpoint details

  1. Access the details of the device by either following the procedure for searching UDT.
  2. On the menu, select the device.
  3. On the menu, select Endpoint details.

View current network connections

  1. Access the details of the device by either following the procedure for searching UDT.
  2. On the menu, select the device.
  3. On the menu, select Current network connections.
  4. Note: You can select a connection to view the node details.

View all network connections

  1. Access the details of the device by either following the procedure for searching UDT.
  2. On the menu, select the device.
  3. On the menu, select All network connections.
  4. Note: You can select a connection to view the node details.

Open a node in Mobile Admin to manage node applications

  1. You can open an node as if it was host in Mobile Admin to resolve issues with the node.
  2. First you must select a node via a search or from the list of nodes with problems.
  3. Select Open Node in Mobile Admin from the menu.
  4. You are taken to the list of services detected and supported by Mobile Admin on the Orion Node.

The Open Node in Moible Admin operation is identical to manually adding a host to Mobile Admin via the Manage Hosts tab with the IP address of the Orion Node.