Navigate the Mobile Admin Client

When you log in to Mobile Admin, the Manage Services screen is displayed. To navigate to other sections of the Mobile Admin client, use the home screen. On your menu, click Home, swipe to the right, or tap the Home tab.

The home screen content is dependent on the user license type.

The Mobile Admin home screen is divided into four sections:

  • Notifications
  • Manage Services
  • Manage Hosts
  • Bookmarks

If you have administrator privileges, your home screen contains a Configuration menu item. For more information on Mobile Admin configuration, see Configuring Mobile Admin in the Mobile Admin Server: Installation and Configuration Guide.

Notifications

The home screen will also have a section called Notifications. See Mobile Admin Dashboard and Notifications for details.

Manage Services

You can use the Manage Services screen to manage specific services in Mobile Admin. When you select Manage Services, a list of all services detected by Mobile Admin display on the screen.

All procedures in this section assume that you are logged into Mobile Admin and have selected Manage Services from the Mobile Admin home screen.

Add a service to your Manage Services list

  1. On the list or menu, click Add Service.

  2. On the list of supported services, click the service that you wish to add to the Manage Services list.

  3. In the Hostname or IP text field, enter the hostname or IP address of the host where the service resides.
  4. In the Username and Password text fields, enter your credentials for that service.

  5. When all required information is entered, click Add.

    Mobile Admin adds the service to the Manage Services list, and automatically adds the server to the Manage Servers list.

    It is possible to add the same service to the list, but for different servers. To add an additional service from a different server, follow steps 1 and 2 above, but click Add Other Server to show the Add Service screen.

Remove a service from your Manage Services list

  1. Scroll to the service you want to remove, and on the menu, click Remove.

  2. Click OK.

    Mobile Admin displays a message confirming that the service was removed.

    Removing a service from this list has no impact on your Manage Servers list.

Manage a service

Select the service you want to manage, then click Select on the menu.

Mobile Admin detects what kind of server you selected, what services are available on that server, and displays icons for appropriate administration tasks.

For detailed information about performing specific types of administrative tasks, see the appropriate chapter later in this guide.

Sort the Manage Services list by Host

By default, the Manage Services list is sorted by service name. For convenience, you can sort the list of services by host.

  1. On the menu, click Sort by Host.

    Mobile Admin sorts the Manage Services list by host.

  2. To toggle back to sorting by service name, click Sort by Service on the menu.

Manage Hosts

The Manage Hosts section is where you manage servers in Mobile Admin. When you select Manage Hosts, a list of all hosts for which you have been listed as a user is displayed.

All procedures in this section assume that you are logged into Mobile Admin and have selected Manage Hosts from the Mobile Admin home screen.

Add a server to your host list

  1. On the Manage Hosts list, click Add Host.
  2. In the Hostname or IP text field, enter the hostname or IP address of the server you want to add.
  3. In the optional Username and Password text fields, enter your credentials for that server if required.

    When you click Advanced Options in the menu or Actions pane, additional configuration information for that server can be entered for the following services:

    Credential and server configuration information can be modified later.

    • Telnet Port: To access Telnet on this server, enter the port that the Telnet service is listening on.
    • SSH Port: If you wish to access SSH on this server, enter the port that the SSH service is listening on.
    • VNC Port: To access VNC on this server, enter the port that the VNC service is listening on.
    • RDP Port: To access RDP on this server, enter the port that the RDP service is listening on.
    • Remedy AR Server Port: To access Remedy Service Desk on this server, enter the port that the Remedy AR Server is listening on.
    • BAS Port: To manage BES 5 on this server, enter the port that the BlackBerry Administration Service (BAS) is listening on.
    • CA Service Desk port: To access the CA Service Desk Manager, enter the port that the CA Service Desk Server is listening on.
    • CA Use SSL: To access the CA Service Desk Manager using SSL, select On.
    • Nagios Web Console Address: If the address of your Nagios Web Console is not in the format http://'nagioshostname'/nagios, set the address here.
  4. Click Add.

Remove a host from your host list

  1. Scroll to the host you want to remove.
  2. Click Remove.

  3. Click Yes.

    Mobile Admin displays a message confirming that the host was removed.

Add a host or hosts to your host list by browsing the network

  1. On the Manage Servers list, click Browse Network.

  2. Select the network in which the host you are looking add is located.
  3. If applicable, select the domain in which the host is located.

    You can also browse through your Active Directory tree by choosing Browse Active Directory.

  4. Select one or more hosts.
  5. Select Add To Hosts.

    The servers display in your Manage Hosts list.

Manage a host

  1. Scroll on to the host you want to manage, and then click Select.

    When connecting to hosts for the first time, you may notice increased loading times. This is caused by the Mobile Admin Server detecting the services running on that host. Once this information is gathered, these delays will no longer occur.

    Mobile Admin detects the host you selected and the services available on that host, and then displays icons for appropriate administration tasks.

    You will see icons relevant to what you can manage on the selected host. For example, the Active Directory icon will only appear on domain controllers and the Local Users and Groups icon will only appear on member servers.

  2. To perform an administrative task, select one of the items on this list. Each task may have several screens and/or task icons associated with it.

    For detailed information about performing specific types of administrative tasks, see the appropriate chapter in this guide.

Sort the Manage Hosts list by Service

On the menu, click Sort by Service. Mobile Admin sorts the Manage Hosts list by service. To toggle back to sorting by host name, click Sort by Host on the menu.

By default, the Manage Hosts list is sorted by host name. For convenience, you can sort the list of hosts based on which services can be managed on each host.

Manage Host Properties

  1. Select the host whose properties you want to manage.
  2. Select Host Properties.
  3. Make your changes.
  4. Click Save.

Property Descriptions

Property Description
Alias Name displayed in Mobile Admin
Telnet Port Default telnet port for the host
SSH Port Default SSH port for the host
VNC Port Default VNC port for the host
RDP Port Default RDP port for the host
Remedy AR Server Port Default port to connect to the BMC Remedy Action Request System server.
BAS port Default port for the BlackBerry Administration Service
CA Service Desk port Default port for the CA Service Desk
CA Use SSL All traffic to the hosted CA Service Desk uses SSL
CA version The version of CA Service Desk installed on the host
Nagios Web Console Address Default web address for the hosted Nagios Web Console
Exchange ActiveSync Address Default web address for Microsoft Exchange ActiveSync
vSphere Client port Default vSphere client port for the host
Server has BlackBerry Administration Service for Domino Indicates that the environment is a Domino server
Server has DHCP Indicates that the host is a DHCP server
Include port in SolarWinds Web Console URL When selected and connecting to the SolarWinds Web Console, the port number will always be included.
Show All Services When selected, all services that the logged on user has permissions to use or view is shown. If the service is not present on the host, it is shown but not functional.

Organizing hosts

You can group hosts into folders and subfolders so that they are easier to manage.

Create a host folder

  1. On the menu, select New Folder.

  2. In the Folder name field, enter a name for the folder, then select Create.

  3. Click OK.

    The Mobile Admin page opens displaying your folders and servers.

Create a host sub-folder

  1. Select the folder for which you want to create a subfolder.

  2. On the menu, select New Folder.

  3. In the Folder name field, enter a name for the folder, then select Create.

  4. Click OK.

    The Mobile Admin page opens displaying your folders and hosts.

Add a host to a folder or sub-folder

  1. Select the folder into which you want to add a host.

    The foldername page opens.

  2. On the menu, select Add Host.

    The Add Host page opens.

  3. In the Hostname or IP field, enter the name of the host you want to add, then select Add.

    The Added host servername page opens.

  4. Select OK.

    The foldername page opens displaying the servers within it.

Credentials

The Windows credentials that you used to authenticate to Mobile Admin are the default credentials used to manage services on the Mobile Admin Server, and to connect to servers from Mobile Admin.

You can modify the credentials that Mobile Admin uses for an individual server, or apply credentials to a group of servers. Applying credentials gives the selected servers identical information. If you manage multiple servers on multiple domains, you may want to apply the same credentials to each server in the domain to enable easier.

Modify credentials for an individual server

You can only modify credentials for a server into which you are not currently authenticated.

  1. Select the server for which you want to change credentials.

  2. On the menu, select Credentials.

  3. In the Connect as field, enter the username you would like to use in the format domain\username.
  4. In the Password field, enter the password for the username.
  5. On the menu, select Save.

  6. Click OK.

    Mobile Admin saves the new credentials.

    In every subsequent Mobile Admin session, Mobile Admin uses these credentials for the server you modified.

A server will not inherit credentials if it is added to the server list after credentials have been applied.

Apply credentials to a group of servers

You can only apply credentials to a server into which you are not currently authenticated.

  1. Select all the servers for which you want to apply credentials.

    The credentials specified will be applied to all selected servers, as well as all servers contained in any folders you have selected.

  2. On the menu, select Apply Credentials.

  3. In the Connect as field, enter the username in domain\username format.
  4. In the Password field, enter the password for the username.
  5. Select Save.

  6. Click OK.

    Mobile Admin saves the new credentials.

    In every subsequent Mobile Admin session, Mobile Admin will use these new credentials for the server you modified.

A server will not inherit credentials if it is added to the server list after credentials have been applied.

Global Folders

Global Folders are folders created by the Mobile Admin administrator. This feature is used to pre-populate folders for certain groups of users for convenience. These Global Folders display in the Manage Servers view.

Enter a global folder

Scroll to the folder you want to manage, and then select the folder to enter. You can interact with servers in the folder as other server displayed in the Manage Servers view.

Unless you have administrator privileges, you cannot add or remove folders/servers from a global folder.

Bookmarks

In this section, you can manage your Mobile Admin bookmarks. Mobile Admin Bookmarks work much like web browser bookmarks, allowing you to catalog and access specific pages within Mobile Admin. When you select Bookmarks, a list of all bookmarks you have created is displayed.

All procedures in this section assume that you are logged into Mobile Admin.

Create a bookmark

  1. Navigate to the page where you want to create a bookmark.

    You cannot create a bookmark to a page on which data can change. Instead, create a bookmark to the page immediately preceding.

  2. On the menu, select Create Bookmark.

    A default name for the bookmark is displayed in the Name field. You can rename the bookmark to a different unique identifier.

  3. Click Save, and then click OK.

    The bookmark is now listed in the Bookmarks page.

Access a bookmark

  1. In the Mobile Admin home screen, select Bookmarks.

  2. Select the bookmark you want to access.

    The target page opens.

Edit a bookmark

  1. In the Mobile Admin home screen, select Bookmarks.
  2. Perform one of the following steps:
    • On your wireless device, scroll to the bookmark you want to edit, then select Edit on the menu.
    • On the Web Interface, select the radio button of the bookmark you want to edit, and select Edit on the menu.
  3. In the Name field, enter a new name for your bookmark.
  4. Click Save, and then click OK.

    The Bookmarks page opens displaying your updated list of bookmarks.

Delete a bookmark

  1. From the Mobile Admin home screen, select Bookmarks.
  2. Perform one of the following steps:
    • On your wireless device, scroll to the bookmark you want to delete, then select Delete on the menu.
    • On the Web Interface, enable the radio button of the bookmark you want to delete, and select Delete on the menu.

  3. In the dialog box, click OK.

  4. Click OK.

    The Bookmarks page opens displaying your updated list of bookmarks.