Manage Microsoft System Center Operation Manager with Mobile Admin

This section provides information about how to use the Mobile Admin Client to manage the Microsoft System Center Operations Manager (SCOM) 2007 or 2012. Please note that in order to manage Operations Manager services with Mobile Admin, you must install extra tools on your Mobile Admin server host.

All procedures in this chapter assume that you are logged in to Mobile Admin and that you have selected an Operations Manager server to manage from your hosts list.

Mobile Admin server requirements

You must install one of the following to manage the Microsoft SCOM 2007 from Mobile Admin:

  • System Center Operations Manager 2007 SP1 Client Tools
  • Operation Manager 2007 User Interface

You must install the SCOM Operations Console on the Mobile Admin server host to manage SCOM 2012.

Detection

Microsoft System Center Operation Manager is detected if a service named "omsdk" is found on a server.

Authentication

The Mobile Admin login credentials are used by default. Alternate credentials can be specified by clicking Change Credentials on the menu (from the Services screen of the SCOM Host).

Communication method

The .NET Operations Manager SDK is used for management.

Troubleshooting

The SCOM icon may not appear when the server is scanned because detecting the service takes greater privileges than managing SCOM. Open the host properties on the server with SCOM installed on it, and select Show All Services to force the icon to appear.

Manage Operations Manager

The first step in using the Operation Manager is to access the Operations Manager application.

To access the application, click the Operations Manager 2007 icon from a view of the Mobile Admin Manage Services screen or from a view of a server reached from the Mobile Admin Manage Hosts screen.

Receive Operations Manager notifications on your Mobile Admin dashboard

You can subscribe to the Operations Manager feed in order to automatically receive Mobile Admin notifications of any alerts or changes in the health states of the computers you manage with Operation Manager 2007.

To subscribe to the feed:

  1. From either a list of alerts or a list of computers with associated health states, select Subscribe to this feed....
  2. Enter a name for the feed, and a contact phone and URL, if desired.
  3. Click the Subscribe button or menu option, depending on your device.

Any filters applied to the list at the time of subscription will be applied by Mobile Admin when generating notifications.

Alerts

This section contains procedures for viewing and managing Operations Manager alerts.

View alerts and alert details

  1. From a view of the Operations Manager home screen, select Alerts on the menu.
  2. You can optionally enter any of the following list criteria to refine results:
    • Alert Severity: select a severity to include only alerts of that severity.
    • Alert Status: select a status to include only alerts with that status.
    • Alert Source: enter the full name of an alert source, or use the * wildcard to filter by alert source name.
    • Alert Name: enter the full name of an alert, or use the * wildcard to filter by alert name.
    • Age in Days: enter the maximum age in days for alerts in this list. I.e. "All alerts up to X days old".
    • Sort Order: select a field to sort the list by.
    • Select Get alerts.

To view alert details, simply select the alert for which you want to view more information.

Manage an alert

  1. Follow the procedure to generate a list of alerts and select the alert you wish to manage.
  2. In the Owner and Ticket ID fields, enter the relevant information and change the alert’s status in the Alert status drop-down menu.
  3. Click the Save button.

Resolve an alert

The Resolve Alert function is a convenience function in Mobile Admin to allow you to quickly jump from the alert details to the Services screen of the host for which the alert was generated. This allows you to quickly address an issue and then return to managing alerts.

  1. Follow the procedure to generate a list of alerts and select the alert you want to resolve.
  2. Click Resolve alert on the menu.
  3. Proceed with the appropriate Mobile Admin management activity to resolve the alert.

Resolving an alert does not automatically change its status in Operations Manager. To change the status of an alert, following the procedure for managing an alert. This can usually be accomplished by clicking back until you return to the alert detail screen.

Computers

This section contains procedures for viewing the health of computers monitored by Operations Manager.

View computers

  1. From a view of the Operations Manager home screen, select Computers on the menu.

    You can optionally enter any of the following list criteria to refine results:

    • Health State: select a health state to include only computers with that health state.
    • Display Name: enter the full display name of a computer, or use the * wildcard to filter by computer name.
    • Sort Order: select a field to sort the list by.
  2. Select Get Computers.

View computer health states

Follow the procedure to generate a list of computers and select the computer for which you want to view health states. A health state detail page will open displaying health state details for that computer.

Resolve a computer health state

  1. Follow the procedure to generate a list of computers and select the computer whose health state you want to resolve.
  2. Select Resolve State on the menu.
  3. Proceed with the appropriate Mobile Admin management activity to correct the health state.

Invoke maintenance mode for a computer

Mobile Admin does not support the starting/stopping of maintenance mode on Operations Manager 2007 SP1 servers that are installed on Windows Server 2008.

  1. Follow the procedure to generate a list of computers and select the computer for which you want to start maintenance mode.
  2. Select Start maintenance mode.
  3. Enter the proper information in the Maintenance mode duration (in hours), Maintenance mode reason and Comment fields.
  4. Click the Save button or select Save from the menu.

Stop maintenance mode for a vomputer

Mobile Admin does not support the starting/stopping of maintenance mode on Operations Manager 2007 SP1 servers that are installed on Windows Server 2008.

  1. Follow the procedure to generate a list of computers and select the computer for which you want to stop maintenance mode.
  2. Select Stop maintenance mode on the menu.