Manage BlackBerry Enterprise Server 5 with Mobile Admin

This section provides information about how to use the Mobile Admin Client to manage the BlackBerry Enterprise Server 5 and the BlackBerry Dispatcher Service.

In order for Mobile Admin to manage BES 5, the BlackBerry Administration API must be installed on the computer from which the BES 5 server is visible. Additionally, all the procedures in this section assume that you are logged in to Mobile Admin and that you have selected a server running the BlackBerry Administration API from your Manage Hosts list, or selected the BlackBerry Enterprise Server service from the Manage Services list.

Detection

The BlackBerry Enterprise Server is detected if a successful HTTP connection can be made to the BAS web services URL.

Authentication

Mobile Admin will prompt you for your BlackBerry Enterprise Server credentials. Users will need to be assigned an administrative role on the BlackBerry Enterprise Server.

Communication method

The BlackBerry Administration Service web application is used for managing.

Troubleshooting

A supported web browser on the Mobile Admin Server should be able to connect to the BlackBerry Enterprise Server.

Managing the BlackBerry Enterprise Server 5

You can manage the BlackBerry Enterprise Server 5 with Mobile Admin on the selected server. If the BlackBerry Administration Service is listening on a port other than the default, configure the non-standard port in Mobile Admin.

Set a non-standard BlackBerry Administration service port

  1. Log in to Mobile Admin.
  2. Select the host you want to access through the Manage Hosts screen.
  3. Select Host Properties on the menu.
  4. In the BAS port (0 for default) field, enter the port that the BAS service is listening on, then select Save.
  5. Select Save on the menu.

The port can also be configured when adding BlackBerry Administration Service to your Manage Services list.

View a list of BlackBerry Enterprise Servers

  1. In the Mobile Admin Manage Services screen or a view of a server reached from the Mobile Admin Manage Hosts screen, click the BlackBerry Administration Service icon.
  2. To view details for a specific server, select the targeted server.

Manage the BlackBerry Dispatcher Service

Mobile Admin must be managing the machine on which the BlackBerry Dispatcher Service is located in order to perform the following procedures.

Start and stop the service

From a view of the available BlackBerry Enterprise Servers, select the server on which you want to start or stop the BlackBerry Dispatcher Service.

To start the service, select Start BlackBerry Dispatcher Service in the menu.

To stop the service, select Stop BlackBerry Dispatcher Service in the menu.

If you stop the BlackBerry Enterprise Server on which your device is running, you will be unable to use Mobile Admin until you manually restart the server. Verify that you want to stop the BES.

Restart the service

  1. Scroll to the BlackBerry Enterprise Server 5 on which you want to restart the BlackBerry Dispatcher Service.
  2. Select Restart BlackBerry Dispatcher Service in the menu.

Manage users

You can manage BlackBerry users on the BlackBerry Enterprise Server 5 with Mobile Admin.

Locate a user and view user details

  1. From a view of the BlackBerry Enterprise Server 5 on which you want to find a user, select Find users on the menu.
  2. In the User Name and Email address fields, enter the information of the user.
    You can enter any part of the user’s name/email address. You must enter enough information that the system will be able to recognize it as unique to the user you are attempting to identify. The maximum number of users returned for a search is 100.
  3. To view details for a specific user, select the user for whom you wish to view more details. If a user has been disabled, an abbreviated list of actions will appear on the menu.

Add a user

  1. From a view of the BlackBerry Enterprise Server 5 to which you would like to add a user, select Add user on the menu.
  2. Fill in the Messaging server display name and Email address fields, then select Search.
  3. Select the user you want to add.'
  4. Select the BES5 to which you want to add the user.
  5. Fill in the Activation Password and Confirm Password fields or click in the Create user without activation password check-box, then fill in the Expiry Time (hours) field.
  6. Select Save.

Set an activation password

Use this procedure to set an activation password for a device. A user must enter an activation password the first time that they start up their wireless device when it is new, or if it needs to be reactivated after being “killed”.

  1. From a view of the specific user for whom you wish to set an activation password, select Set Activation Password on the menu.
  2. Complete the Activation Password, Confirm Password and Expiry Time (hours) fields, and then select Save.

Disable a user

  1. From a view of the specific user that you wish to disable, select Disable as BlackBerry User on the menu.
  2. If desired, click in the Remove the BlackBerry information from the user’s mail system check-box.
  3. Select Disable as BlackBerry User.

Delete a user

From a view of the specific user you wish to delete, select Delete on the menu.

Lock a wireless device and set a new password

Use this procedure to lock a wireless device and set a new user password that must be entered to unlock it. When you lock a device, no information or functionality on the device can be accessed until the new user password is entered.

  1. From a view of the specific user you wish to lock and reset a password for, select Set Password and Lock on the menu.
  2. Enter the required information in the Password and Confirm Password fields, then select Set Password and Lock.

Set the owner information to be displayed on a wireless device

Owner information can be viewed on a wireless device when it is locked. Owner information can be used to identify the owner of the wireless device and to provide information regarding how to return it if it is lost.

  1. From a view of the specific user you wish to set information for, select Set Owner Info on the menu.
  2. Enter the required information in the Owner Name and Owner Information fields.
  3. Select Save.

Kill a device and canceling a kill

Follow this procedure to “kill” a wireless device. When you kill a device, all data on the device is erased, including Mobile Admin login information, and the device is disabled.

To kill a device, from a view of the user whose device you wish to kill, select Kill Handheld from the menu. When completed, enter the required information in the Delay Time (in minutes) field, then select Kill Handheld.

To cancel a kill, from a view of the user whose kill you wish to cancel, select Cancel Kill Handheld on the menu.

Disable a BlackBerry Service for a user

  1. From a view of the specific user whose service you wish to disable, select Disable as BlackBerry User on the menu.
  2. If desired, click in the Remove the BlackBerry information from the user’s mail system check box, then select Disable as BlackBerry User.

Move a user

You can move a user from one instance of a BES 5 to another.

  1. From a view of the specific user you wish to move, select Move User on the menu.
  2. Select the BES 5 instance where you want to move the user.

Set and detach a user IT policy

To set a user's IT policy, from a view of the user whose IT policy you wish to set, select IT Policy on the menu. Scroll to the IT Policy you want to set for the user, and select it.

To detach a user's IT policy, from a view of the user whose IT policy you wish to detach, select Detach IT Policy on the menu.

Generate and clearing an activation password for a user

  1. To generate an activation password, from a view of the specific user for whom you wish to generate an activation password, select Generate Activation Password on the menu.
  2. To clear an activation password for a user, from a view of the user whose password you wish to clear, select Clear Activation Password on the menu.

Resend a user service book

From a view of the user whose service book you wish to resend, select Resend Service Book on the menu.

Set and detach software information configuration for a user

To set software information configuration, from a view of the user whose software configuration you wish to set, select Set Software Configuration on the menu. Select the appropriate item from the list.

To detach software configuration information for a user, from a view of the user whose software configuration you wish to detach, select Detach Software Configuration on the menu.