Install the Mobile Admin Client software on Apple iPad and iPhone devices

This section describes how to install, set up, upgrade, and uninstall the Mobile Admin Client software on Apple iPad/iPhone wireless devices.

The Mobile Admin Client must be installed through Appleā€™s App Store.

Minimum system requirements for Apple iPad/iPhone

The Apple wireless device upon which you install the software must meet the following requirements:

  • OS v4.2.1 or higher
  • VPN client (strongly recommended but not required)

A VPN client is provided by default on all iPad/iPhone devices.

Install the Mobile Admin Client through the Apple App Store

  1. Open the App Store application on your device.
  2. Click Search and search for Rove Mobile Admin.
  3. Select the Rove Mobile Admin Client application from the list.
  4. Click Free to begin the installation.
  5. When prompted, enter your iTunes username and password.
  6. When the installation is completed, verify that the Mobile Admin application is visible in your device application list.

Set up the Mobile Admin Client

The first time you use the Mobile Admin Client on your iPad/iPhone device, you must enter connection information for your Mobile Admin Server. This information includes the host name or IP address of the computer where the Mobile Admin Server was installed, the port used to connect to the Mobile Admin Server, and whether or not you want to connect using HTTPS.

If you do not have the required server settings, contact the administrator who installed and configured the Mobile Admin Server on your network.

It is strongly recommended that you connect to your network through a VPN before you start this procedure.

  1. On your home screen, tap Mobile Admin.

  2. Enter the Mobile Admin Server information.
  3. If required, select Connect using HTTPS.

    While it is highly recommended that you connect with HTTPS, you cannot successfully connect to the Mobile Admin Server with HTTPS unless the Mobile Admin Server is configured to use HTTPS. For questions about the server settings, contact the administrator who installed and configured the Mobile Admin Server on your network.

  4. Tap Connect.

    The device saves the settings and attempts to connect to the Mobile Admin Server.

    If you entered the server settings incorrectly, an error message displays. Review the error message, and then return to the Mobile Admin welcome screen. If Mobile Admin can detect the cause of the error, the error message will provide specific instructions to change or correct your server settings. If Mobile Admin cannot detect the cause of the error, review your server settings carefully, make any required corrections, and try to connect again.

Upgrade the Mobile Admin Client

The App Store application will notify you when updates to the Mobile Admin Client application are available.

To uninstall Mobile Admin Client

  1. Touch and hold the Mobile Admin Client application icon.

    The icons on the screen begin to shake.

  2. Touch the X in top left corner of the application icon.

    The application deletion confirmation dialog appears.

  3. Select Delete.
  4. When prompted, rate the application.