• Windows Server 2022
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Microsoft Windows 11
• Microsoft Windows 10

• English (UK or US)
• German
• Japanese
• Simplified Chinese
Using Chinese as the operating system language on Windows Server 2012 R2 or earlier causes unexpected website errors.

SolarWinds Platform supports the two latest versions of the following web browsers available on the release date:

• Firefox
• Chrome
• Edge (79 or higher)

Physical server or virtual machine

• Quad core processor or better
• 16 GB RAM
• 1 x 1 GB dedicated NIC
• Windows Server 2016 or 2019, Standard or Datacenter Edition

  Additionally, Azure SQL is available to use as a database server for LA.

• Disk requirements: 100-130 GB/day (@1000 EPS) on local NTFS disk

  Estimate required storage size based on EPS expectation and desired retention. For example, 1 TB capacity for default retention period (7 days).

• Microsoft SQL Server 2016 SP1 or later

Users may experience performance degradation while using synchronous-commit mode for SQL availability groups on Log Analyzer's database. For high-load environments, asynchronous-commit mode is strongly recommended.

• Microsoft SQL Server Express

  SolarWinds recommends using SQL Server Express only in evaluations. However, if used in a production environment, consider the following: The LA database will have a 10 GB limit. This means that in case of 1000 EPS, only 2-3 hours of data can be saved. For 7 days of data (default retention) only 15 EPS on average can be collected.

• Supported collations:
  • English with collation setting SQL_Latin1_General_CP1_CI_AS
  • English with collation setting SQL_Latin1_General_CP1_CS_AS
  • German with collation setting German_PhoneBook_CI_AS
  • Japanese with collation setting Japanese_CI_AS
  • Simplified Chinese with collation setting Chinese_PRC_CI_AS

LA/SolarWinds Platform server:

Do not install SolarWinds Platform products on the same server as SolarWinds Access Rights Manager (ARM).

Quad core processor or better

• Required: 4 cores
• Recommended: 8 cores

Do not enable Physical Address Extension (PAE).

15 GB minimum 40 GB recommended

Two 146 GB 15K (RAID 1/Mirrored Settings) hard drives are recommended with a dedicated drive for the server operating system and SolarWinds installation.

During upgrades, the installer needs 2 GB of free space.

Some common files may need to be installed on the same drive as your server operating system. You may want to move or expand the Windows temporary directories.

• 8 GB minimum
• 16 GB recommended

SolarWinds Job Engine v2

IIS

25

TCP

SMTP port for non-encrypted messages

80

TCP

HTTP default for the SolarWinds Platform Web Console website.

If you specify any port other than 80, you must include that port in the URL used to access the web console. For example, if you specify an IP address of 192.168.0.3 and port 8080, the URL used to access the web console is
http://192.168.0.3:8080.

The port might also be used for Cisco UCS monitoring.

161

UDP

SolarWinds Job Engine v2

SolarWinds Cortex

Bi-
directional

Send and receive SNMP
information

162

UDP

SolarWinds Trap Service

SNMP Informs

Receive trap messages

SNMP v1 and v2 are unencrypted.

SNMP v3 uses:

• DES56, AES128, AS192, and AES256 for encryption.
• MD5 and SHA1 for authentication.

443

TCP

Default port for https binding.

465

TCP

SMTP port used to send TLS-enabled email alert actions

514

UDP

Receive syslog messages

587

TCP

SMTP port used to send TLS-enabled email alert actions

1433

TCP

SolarWinds Alerting Service V2

SolarWinds Administration Service

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Platform Module Engine

Communication between the SolarWinds Platform server and the SQL Server.

1434

UDP

SolarWinds Alerting Service V2

SolarWinds Administration Service

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Platform Module Engine

SQL Server Browse Service

Communication with the SQL Server Browser Service to determine how to communicate with certain non-standard SQL Server installations. Required only if your SQL Server is configured to use dynamic ports.

5671

TCP

RabbitMQ

For encrypted RabbitMQ messaging (AMQP/TLS) into the main polling engine from every SolarWinds Platform server (additional polling engines, HA servers, or additional web servers).

Sending messages to RabbitMQ.

17777

TCP

SolarWinds Platform Module Engine

SolarWinds Information Service

SolarWinds Information Service V3

SolarWinds Cortex

Communication between services and SolarWinds Platform module traffic.

Communication between the SolarWinds Platform Web Console and the polling engines.

Communication between the main server and pool members.

RSA handshake, AES 256 communication using WCF

TLS 1.2 with Cortex

17778

HTTPS

Required for access to the SWIS API and agent communication

Only 64-bit operating systems are supported.

• Windows Server 2008 R2 SP1
• Windows Server 2012
• Windows Server 2012 R2
• Windows Server 2016
• Windows Server 2019
• Windows 7
• Windows 7 SP1
• Windows 8
• Windows 8.1
• Windows 10

Only Pro, Enterprise, and Ultimate workstation operating systems editions are supported.

The following software packages are installed by the agent installer if necessary:

• Microsoft Visual C++ 2013 Redistributable Package for 32-bit or 64-bit.

.NET Framework support

• On operating systems that support .NET Framework 4.8, all Windows Agent Plugins are migrated to .NET 4.8.
• Upon upgrade to 2019.4, .NET 4.8 is deployed automatically to operating systems that support .NET 4.8.

The VeriSign Root Certificate Authority (CA) must be current. This is required because the agent software is signed using a VeriSign certificate.

After the agent is installed, it runs as a Local System account and does not require administrative permissions to function.

Agents can tolerate up to 500 ms of latency between the remote computer and the SolarWinds Platform server.