SolarWinds Hybrid Cloud Observability 2023.3 release notes

Release date: July 25, 2023

These release notes were last updated on August 29, 2023.

Here's what's new in SolarWinds Hybrid Cloud Observability 2023.3.

SolarWinds Hybrid Cloud Observability runs on the SolarWinds Platform.

New features and improvements in Hybrid Cloud Observability

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2023.3 Release Notes.

SD-WAN support for Viptela devices

Hybrid Cloud Observability now supports Viptela devices, including discovery of the overlay network, traffic by path, and performance metrics by path. Discovery visualization is supported with Orion maps.

Custom server configuration management policies and rule builder

You can now build and modify custom server configuration management policies.

DHCP Scopes UX Improvements

• Added a step component for scope options

• Added a summary component for adding/editing scopes for Linux and other server types

• Added a component for scope properties for Linux, other server types, and Cisco

• Added an IP range component for adding ranges of non-Linux scopes

• Added filtering based on VPC in Gateways and site to site

Security improvements

• Hybrid Cloud Observability and the SolarWinds Platform now support OpenSSL 3.0.

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Fixes

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2023.3 Release Notes.

Case number	Description
1209192, 1310311	Issues with average percent utilization charts after the upgrade to Hybrid Cloud Observability were addressed.
1301383	Issues caused by changes in Cisco ACI alerting schema were addressed.
1276167, 1320195	Database maintenance issues caused by arithmetic overflow were addressed.
1216967	The issue where all routing neighbors without a status change in the set number of days were removed was addressed.
491294, 583579, 651424, 1155575	The issue where incorrect links were created because of duplicate CDP data was addressed.
1254216	A multicast widget issue for nodes with high traffic was addressed.
1235174	Performance of the custom poller radial gauges was improved.
1257221, 1306287	The issue where an alert audit event didn’t show for UnDP alerts was addressed.
1199058, 1255358	Issues with parsing the IP address for OIDs related to a routing neighbor BGP was addressed.
1190441	The issue where names/IP addresses for disappeared access points were not shown in the Thin AP Disappeared event was addressed.
554502, 560626, 572960, 602536, 618725, 769547, 777411, 853755, 874864, 1209327	The issue where classic interface charts showed UTC data was addressed.
970506, 1051330, 1176004, 124391, 1320587	The issue where ASA failover events triggered on past events was addressed.
01354893, 01331867, 01354921, 01336224, 01360048, 01360484, 01381362	Component-based alerts are now working correctly.
00839561, 01241952, 01290729	Assigned application is now immediately unavailable when the parent node goes down.
01269633, 01297469	An extra, empty partition is no longer created when migrating data from old SAM tables.
01316267, 01348951, 01315810, 01286508, 01306968, 01300047, 01275876, 01332954, 01337686, 01299411, 01294838, 01353694, 01338228, 01304414, 01271994, 01319417, 01337486, 01328324, 01353130, 01327780, 01366344, 01352449, 01356736, 01359474, 01367866	Unsuccessful login attempts are no longer generated by Orion on SQL server.
01169790	SRM and Hybrid Cloud Observability now correctly display Nimble data, which matches the Nimble Dashboard and the vCenter dashboard on LUNs.
01200356	The issue when the import of scheduled discovery results fails was resolved.
01076225	The issue with VNQM and Hybrid Cloud Observability reporting the same Packet Loss value for all UDP Jitter CLI operations was resolved.
01023625, 01195930, 01222613, 01239684	The issue with VoIP UDT Jitter and UDT Jitter operations for Cisco IOS XR not working was resolved.
01257671, 01306754, 01327342, 01338910, 01373867, 01374679, 01388174, 01401047	Database maintenance no longer fails with the error "Compute forecast coefficients [VIM_VirtualMachines]' System.Data.SqlClient.SqlException (0x80131904): Arithmetic overflow error converting expression to data type bigint."
01358668, 01359087, 01360566	An issue causing incorrect calculation of node license consumption by status-only nodes has been fixed.

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Installation or upgrade

For new installations, you can download the installation file from the product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.

For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).

For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.

You must be on Orion Platform 2020.2.1 or later to upgrade to SolarWinds Hybrid Cloud Observability 2023.3. If you are on Orion Platform 2019.4 or earlier, first upgrade to Orion Platform 2020.2.6 and then upgrade to Hybrid Cloud Observability 2023.3.

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Before you upgrade!

If you are upgrading from a previous version, be aware of the following considerations:

Upgrading from multiple module license keys to a single Hybrid Cloud Observability license key

• If you received multiple module keys when you purchased SolarWinds Hybrid Cloud Observability, after upgrading to 2023.3, get your Hybrid Cloud Observability license key from the customer portal and then activate it in the SolarWinds Platform. This will disable your current module license keys.

Upgrading from Orion Platform 2020.2.6 or older

• Before upgrading from Orion Platform 2020.2.6 and earlier to SolarWinds Hybrid Cloud Observability, check the SolarWinds Platform release notes for additional information.

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Known issues

Agent stops polling after a failover in an HA pool

In some cases, the agent configuration file SolarWinds.Agent.Service.exe.cfg can become corrupted after a failover in a SolarWinds High Availability (HA) pool. The corrupted configuration file is populated with host names or IP addresses of nodes that are not in the HA pool. If this happens, the agent stops polling and the agent status is reported as unknown.

Resolution or Workaround: Complete the following steps to correct or avoid this issue.

Important! Back up the SolarWinds.AgentManagement.ServiceCore.dll.config file before you make changes.

1. Open the SolarWinds.AgentManagement.ServiceCore.dll.config file in a text editor. By default, the location is:

   C:\Program Files\SolarWinds\Orion\SolarWinds.AgentManagement.ServiceCore.dll.config

   or

   C:\Program Files (x86)\SolarWinds\Orion\SolarWinds.AgentManagement.ServiceCore.dll.config

2. Add the following attribute to the <agentManagementServiceConfiguration> section:

   sendToAgentJustIPAdressesWhichBelongsToTheSameHAPool="true"

   For example:

   <agentManagementServiceConfiguration messagingPort="17778" sendToAgentJustIPAdressesWhichBelongsToTheSameHAPool="true" />

3. Save the file.

4. Restart the SolarWinds Services.

Changes to the SolarWinds Platform database

The implementation of time series widgets required changes to the SolarWinds Platform database. If you have custom reports or alerts that query the database, they could be affected by these changes.

Resolution or Workaround: SolarWinds recommends using API calls instead of database queries to collect data for custom reports and alerts.

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End of life

SolarWinds recommends you upgrade to the latest version of your products at your earliest convenience.

Version	EOL Announcements	EOE Effective Dates	EOL Effective Dates
2020.2.6	April 18, 2023: End-of-Life (EoL) announcement – Customers on Hybrid Cloud Observability 2020.2.6 should begin transitioning to the latest version of Hybrid Cloud Observability.	May 18, 2023: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for Hybrid Cloud Observability 2020.2.6 will no longer be actively supported by SolarWinds.	May 18, 2024: End-of-Life (EoL) – SolarWinds will no longer provide technical support for Hybrid Cloud Observability 2020.2.6.

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