Connect Hybrid Cloud Observability to SolarWinds Observability with Platform Connect

If you have Hybrid Cloud Observability Essentials or Advanced license and also have SolarWinds Observability, you can use the Platform Connect feature to see Hybrid Cloud Observability data in SolarWinds Observability.

The Platform Connect also enables the use of Anomaly-Based Alerting in Hybrid Cloud Observability.

Requirements

To set up Platform Connect between Hybrid Cloud Observability and SolarWinds Observability, you will need the following:

• a commercial or temporary (provided by SolarWinds) Hybrid Cloud Observability license activated on a SolarWinds Platform server

• an active SolarWinds Observability instance (full or evaluation)

• connectivity between your SolarWinds Platform server and your cloud service provider for communication with SolarWinds Observability

• a SolarWinds Observability API token

Set up Platform Connect

1. Log in to the SolarWinds Platform Web Console using an account with administrative privileges.

2. Navigate to Settings > All settings > scroll down to the Platform Connect section > Add/Edit Platform Connector. The Platform Connect setup wizard will guide you through the process.

3. At the Install Agent screen, log in to your SolarWinds Observability account and get your SolarWinds Observability API token.

   If you don't have a SolarWinds Observability account, you can choose to create a new account and then create a new API token using your new account. With your new account, you can evaluate SolarWinds Observability and the Platform Connect feature for 30 days.

   

4. In SolarWinds Observability, complete the following steps to get your API token:

   1. Go to Settings > API Tokens.

   2. To use an existing token, click the three dots next to the token, and select Copy Token.

   3. To create a new token, click Create API Token, provide a name for the new token and click Create. Then, click the clipboard icon to copy the token.

      Learn more about SolarWinds Observability API tokens.

5. When you have your API Token, switch back to the SolarWinds Platform Web Console.

6. In the Platform Connect Wizard, paste the API token from your clipboard to the Token field.

7. Click Install Agent.

   The SolarWinds Platform Web Console will begin installing the SolarWinds Observability Agent on your Hybrid Cloud Observability server. The agent is the behind-the-scenes service that enables the connection between Hybrid Cloud Observability and SolarWinds Observability. Follow the on-screen instructions to install and configure the agent. You will see a confirmation toast when the installation is successful.

   After Platform Connect setup is completed, you can see Hybrid Cloud Observability node information in SolarWinds Observability, and you can create Anomaly-Based Alerts in the SolarWinds Platform Web Console.

Troubleshoot the Agent installation

If the Agent installation fails, make sure you have opened the following paths in the firewall:

• *.amazontrust.com:80

• *.ss2.us:80

These paths are used for online certificate status validation. See Online Certificate Status Protocol for details.

See Network requirements for more information.

Connect Hybrid Cloud Observability in High Availability mode using Platform Connect

To connect Hybrid Cloud Observability with High Availability deployed using Platform Connect, install the SolarWinds Observability Agent on your main server, following the steps below:

1. Build the Hybrid Cloud Observability standby server and create the HA pool. For more information, see SolarWinds Platform High Availability deployment walk-through.

2. Install the SolarWinds Observability Agent on the main server.

3. Force a manual failover. For more information, see Disable or delete HA pools, force a failover, or update an HA pool for SolarWinds Platform products.

4. Install the SolarWinds Observability Agent on the standby server.

Disable Platform Connect

If you wish to disable the connection between Hybrid Cloud Observability and SolarWinds Observability, in the SolarWinds Platform Web Console, Navigate to Settings > All settings > scroll down to the Platform Connect section > Add/Edit Platform Connector and select Disable Connection.