Connect SolarWinds Observability Self-Hosted to SolarWinds Observability Saas with Platform Connect

If you have SolarWinds Observability Self-Hosted Essentials or Advanced license and also have SolarWinds Observability SaaS, you can use the Platform Connect feature to see SolarWinds Observability Self-Hosted data in SolarWinds Observability SaaS.

The Platform Connect also enables the use of Anomaly-Based Alerting in SolarWinds Observability Self-Hosted.

Requirements

To set up Platform Connect between SolarWinds Observability Self-Hosted and SolarWinds Observability SaaS, you will need the following:

• a commercial or temporary (provided by SolarWinds) SolarWinds Observability Self-Hosted license activated on a SolarWinds Platform server

• an active SolarWinds Observability SaaS instance (full or evaluation)

• connectivity between your SolarWinds Platform server and your cloud service provider for communication with SolarWinds Observability SaaS

• a SolarWinds Observability SaaS API token

Set up Platform Connect

1. Log in to the SolarWinds Platform Web Console using an account with administrative privileges.

2. Navigate to Settings > All settings > scroll down to the Platform Connect section > Add/Edit Platform Connector. The Platform Connect setup wizard will guide you through the process.

3. At the Install Agent screen, log in to your SolarWinds Observability SaaS account and get your SolarWinds Observability SaaS API token.

   If you don't have a SolarWinds Observability SaaS account, you can choose to create a new account and then create a new API token using your new account. With your new account, you can evaluate SolarWinds Observability SaaS and the Platform Connect feature for 30 days.

   

4. In SolarWinds Observability SaaS, complete the following steps to get your API token:

   1. Go to Settings > API Tokens.

   2. To use an existing token, click the three dots next to the token, and select Copy Token.

   3. To create a new token, click Create API Token, provide a name for the new token and click Create. Then, click the clipboard icon to copy the token.

      Learn more about SolarWinds Observability SaaS API tokens.

5. When you have your API Token, switch back to the SolarWinds Platform Web Console.

6. In the Platform Connect Wizard, paste the API token from your clipboard to the Token field.

7. Click Install Agent.

   The SolarWinds Platform Web Console will begin installing the SolarWinds Observability SaaS Agent on your SolarWinds Observability Self-Hosted server. The agent is the behind-the-scenes service that enables the connection between SolarWinds Observability Self-Hosted and SolarWinds Observability SaaS. Follow the on-screen instructions to install and configure the agent. You will see a confirmation toast when the installation is successful.

   After Platform Connect setup is completed, you can see SolarWinds Observability Self-Hosted node information in SolarWinds Observability SaaS, and you can create Anomaly-Based Alerts in the SolarWinds Platform Web Console.

Troubleshoot the Agent installation

If the Agent installation fails, make sure you have opened the following paths in the firewall:

• *.amazontrust.com:80

• *.ss2.us:80

These paths are used for online certificate status validation. See Online Certificate Status Protocol for details.

See Network requirements for more information.

Connect SolarWinds Observability Self-Hosted in High Availability mode using Platform Connect

To connect SolarWinds Observability Self-Hosted with High Availability deployed using Platform Connect, install the SolarWinds Observability SaaS Agent on your main server, following the steps below:

1. Build the SolarWinds Observability Self-Hosted standby server and create the HA pool. For more information, see SolarWinds Platform High Availability deployment walk-through.

2. Install the SolarWinds Observability SaaS Agent on the main server.

3. Force a manual failover. For more information, see Disable or delete HA pools, force a failover, or update an HA pool for SolarWinds Platform products.

4. Install the SolarWinds Observability SaaS Agent on the standby server.

Disable Platform Connect

If you wish to disable the connection between SolarWinds Observability Self-Hosted and SolarWinds Observability SaaS, in the SolarWinds Platform Web Console, Navigate to Settings > All settings > scroll down to the Platform Connect section > Add/Edit Platform Connector and select Disable Connection.