Prior to uninstalling, SolarWinds recommends the following preparation:

Backup the existing database

To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.

If you have your database on a virtual machine (VM), create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.

Use one of the following links to download the installation:

For details on SQL Server Management Studio, see this information hosted by Microsoft.

Backup product folders Create copies and backups of your product folders. You may have customizations in these folders specific to your installations.


To remove Engineer's Toolset for the Web from a server, complete the following steps:

1. Remove product licenses

Follow the steps for your specific product to remove the SolarWinds product licenses.

  1. In the Orion Web Console, select Settings > All Settings > and click License Manager.
  2. In the web-based License Manager, select the product license to remove.
  3. Click Deactivate. This removes the license activation and server assignment.

    With the license deactivated, it is parked, or available but unused.

2. Uninstall SolarWinds products
  1. Open Programs and Features in the Windows Control Panel.
  2. Select the product(s) to remove one at a time and click Uninstall.

    If you're uninstalling only Engineer's Toolset for the Web but keeping other Orion Platform products, remove the following:

    Solarwinds ToolsetOnTheWeb v11


    If you're uninstalling all Orion Platform products, remove all SolarWinds Orion Platform programs.

    You may also need to uninstall the SolarWinds Job Engine and SolarWinds Orion Information Service.

3. Delete or rename SolarWinds folders

If you're uninstalling all Orion Platform products, delete files from the following locations to fully clear all files. Skip this step if you're only uninstalling Engineer's Toolset for the Web but keeping other Orion Platform products. If you installed to a different location, look there instead of C:\.

  • C:\Program Files (x86)\SolarWinds
  • C:\Program Files (x86)\Common Files\SolarWinds
  • C:\inetpub\SolarWinds
  • C:\ProgramData\Solarwinds
  • C:\ProgramData\SolarWindsAgentInstall
4. Remove specific Registry keys

If you're uninstalling all SolarWinds products, remove SolarWinds keys from the Windows Registry.

Important: These steps affect your Registry settings. For assistance, contact Support.

  1. Open the command line interface on the server.
  2. Type regedit, and click OK.
  3. Expand HKEY_LOCAL_MACHINE > Software.
  4. Delete both the SolarWinds and the SolarWinds.net folders.
  5. If you are uninstalling from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
5. Restart If you still have other Orion Platform products installed, restart the server to complete the uninstallation.