Dameware 12.2.4 centralized installation system requirements
This article lists the system requirements to install the Dameware Central Server, Dameware Remote Support, and Dameware Mini Remote Control. The Dameware Central Server edition is required if you want to troubleshoot remote systems outside of your firewall.
Dameware Central Server system requirements
| Hardware and Software | Requirements |
|---|---|
| OS |
|
| Hard drive space | 1 GB (2 GB or more recommended for database expansion) |
| CPU | Quad core, 2.0 GHz or greater |
| RAM | 4 GB (8-16 GB recommended) |
| .NET Framework |
4.8 If .NET is not present on the computer, you must install it manually. You may be prompted to restart the computer after the .NET Frameworks are installed. Manually restart the computer, and run the installer again. |
| Network | 100 Mbps or greater |
*SolarWinds recommends that you install all Microsoft updates and enable TLS 1.2 before Dameware is installed, as Dameware works only with TLS 1.2 installed only. If it is not present and correctly configured, Dameware will not work, and users will experience connection issues.
Dameware also installs the following components, which are embedded in the installer:
- Microsoft Visual C++ 2013 Redistributable x86 or x64
- Microsoft Visual C++ 2015-2019 Redistributable x86 or x64
If you are unable to complete the installation due to missing prerequisites, download and install them separately. See the following article for more information: Errors involving mandatory software prerequisites when installing Dameware Server or Mobile Gateway.
*To operate Dameware on Microsoft Windows 7, an administrator must install the following two mandatory Microsoft patches and then follow the instructions in the third KB article:
-
See the following Win7 KB to update trusted root certificates (no longer maintained and now redirects to an MSDN article): http://support.microsoft.com/kb/931125
-
See the following Win7 KB to add SHA-2 code signing support:
http://support.microsoft.com/kb/3033929 -
See the following pages to install required security fixes:
-
For x86-based systems: https://www.microsoft.com/en-us/download/details.aspx?id=47409
-
For x64-based systems: https://www.microsoft.com/en-us/download/details.aspx?id=47442
-
Dameware Remote Support and Dameware Mini Remote Control system requirements
| Hardware and Software | Requirements |
|---|---|
| OS |
Workstation: Windows 7, 8, 8.1, 10 Server: Windows Server 2008 R2*, 2012 R2, 2016, 2019 |
| Hard drive space | 150 MB |
| CPU | 1 GHz |
| RAM | 4 GB |
| .NET Framework |
4.8 If .NET is not present on the computer, you must install it manually. You may be prompted to restart the computer after the .NET Frameworks are installed. Manually restart the computer, and run the installer again. |
*SolarWinds recommends that you install all Microsoft updates and enable TLS 1.2 before Dameware is installed, as Dameware works only with TLS 1.2 installed only. If it is not present and correctly configured, Dameware will not work, and users will experience connection issues.
The APIs used by Dameware Remote Support may require the Server Service and the NetLogon Service (domain environments) for the user to authenticate to this remote machine over the network. Dameware Remote Support also requires the Remote Registry Service for functions that require access to the Registry.
Mobile Client requirements
The Dameware Mobile Gateway enables you to connect with end users from a Dameware Mobile Client installed on your iOS or Android device. The users you connect to must be on Windows computers within your network. The Mobile Gateway requires that you apply a separate license key that is available on the SolarWinds Customer Portal. The Dameware Mobile Client applications are available for download from the Google Play Store and iTunes, and are supported on the following operating systems:
- iOS 6.x and 7.x
- Android 4.1-4.4