Install Dameware Remote Support in stand-alone mode

This topic provides steps for installing Dameware Remote Support in stand-alone mode.

Before you begin:

Review the Dameware stand-alone installation system requirements.
Review the Dameware stand-alone installation port requirements.
Ensure that you obtain a copy of DamewareRS.exe, the Dameware Remote Support installation file. The file is available on the SolarWinds Customer Portal. If you have not obtained a copy, complete Task 1 below.

The installation is divided into separate tasks that need to be completed before you can begin using Dameware Remote Support.

Task 1: Download the Dameware Remote Support installation file and license key

If you have not created a SolarWinds account, see Access the Customer Portal to create an account.

Go to the SolarWinds Customer Portal.
In the Log In tab, enter your email address and password.
In the Latest Downloads table, click Choose Download for the installation files for Dameware Remote Support.
To locate your license key, click Licenses > Manage Licenses.

Log in as an administrator to the server on which you are installing Dameware Remote Support.
Run DamewareRS.exe.
The Installation Wizard opens.

Click Next on the Welcome window.
If you agree, accept the terms of the license agreement, and click Next.
Select an installation directory, and click Next.
Click Standalone Install, and click Next.
Select your shortcut preferences, and click Next.
Click Install.
As the installation progresses, a dialog box opens, prompting you to enter an email address. If you do not enter an email address, the installation does not complete.
When prompted, enter a license key.
For detailed instructions on activating your product, see Activate a Dameware license.
On the final dialog box, click Finish.

You are now ready to use Dameware Remote Support. Refer to the Getting Started Guide to begin using Dameware Remote Support.