Delegate user provisioning processes to help desk
User provisioning processes are easy to delegate. With ARM you can delegate all of these responsibilities to your help desk. We recommend starting with the delegation of simple account management. Depending on the qualifications of your employees it is possible to expand the responsibilities gradually.
Processes that you can delegate to help desk with ARM
Active Directory
Modify group and user attributes
Delete a user account by using the "soft delete" feature
Remove a user and their permissions
Exchange
Create a mailbox (email enable users)
Define your help desk and assign resources with ARM
Background / Value
ARM relieves Administrators and allows the delegation of standard processes to your help desk. To do this, you must define help desk responsibilities and assign resources.
These settings can be found in the ARM configuration application. You can find detailed information in the chapter Manage ARM users and Data Owner.
Assign responsibilities to help desk employees
Background / Value
Access Rights Manager allows you to define very specific responsibilities to individual help desk employees. The following example shows a typical assignment of responsibilities.
These settings can be found in the Access Rights Manager configuration application. You can find more detailed information in the chapter Managing Access Rights Manager users.
Step-by-step process
Start the Access Rights Manager configuration module and select "User Management".
- Set the view to "User Management".
- Use the search to find the desired account.
- Use drag & drop to add the account.
- Assign the role "Help Desk" to the account.
How to customize the "Help Desk" role is described in the chapter Define Access Rights Manager user roles.