Delegate user provisioning processes to help desk

User provisioning processes are easy to delegate. With ARM you can delegate all of these responsibilities to your help desk. We recommend starting with the delegation of simple account management. Depending on the qualifications of your employees it is possible to expand the responsibilities gradually.

 

Processes that you can delegate to help desk with ARM

Active Directory

Unlock user accounts

Reset passwords

Modify group and user attributes

Deactivate a user account

Delete a user account by using the "soft delete" feature

Remove a user and their permissions

 

Exchange

Create a mailbox (email enable users)

Manage mailbox and email size

Manage out of office notices

Change mailbox permissions