System requirements

This section contains the following Web Help Desk system requirements for Microsoft® Windows Server® deployments:

See the Web Help Desk Installation Guide for supported non-Microsoft system requirements.

Hardware requirements

Hardware Requirements

CPU

Intel® 64-bit Dual Core 2.0GHz or faster

RAM

3 GB (up to 10 technicians)

Add 1 GB for every 10 additional technicians

(See Recommendations for more information.)

Hard Drive Space

20 GB

Application Ports

8443 (default)

20293 (PostgreSQL)

Operating system requirements

If you installed macOS 10.3.x (High Sierra) on your Web Help Desk server, some Tomcat web applications will fail when you start Web Help Desk after the installation. See Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra) for a workaround.

Deprecation notice: Although you can install Web Help Desk on systems running Microsoft Windows Server 2012 and 2012 R2 (64-bit), these versions are deprecated and will not be supported on future Web Help Desk releases. SolarWinds strongly recommends that you upgrade to Windows Server 2016 or later at your earliest convenience.

Operating System Platform1 Supported versions

Microsoft® Windows® Server

Windows Server 2008 R2 (64-bit)

Windows Server 2012 (64-bit)

Windows Server 2012 R2 (64-bit)

Windows Server 2016

Microsoft Windows
(Trial evaluation only)

Windows 7 (64-bit)

Windows 8.1 (64-bit)

Windows 10 (64-bit)

macOS

10.12 (Sierra)

10.13 (High Sierra)

Red Hat® Enterprise Linux (RHEL)

RHEL 6.5 (64-bit)

RHEL 7.0 (64-bit)

CentOS™

CentOS 6.5 (64-bit)

CentOS 7.0 (64-bit)

Fedora™

Fedora 24 (64-bit)

Fedora 25 (64-bit)

Oracle® Java™ Java 8.0

1 Only a Windows installation is addressed in this guide. For other operating systems, see the Web Help Desk Installation Guide.


Database requirements

Database 1 Supported versions
PostgreSQL

PostgreSQL 9.2

PostgreSQL 9.3.2

PostgreSQL 9.4

PostgreSQL 9.6

MySQL

MySQL 5.6

MySQL 5.7

Microsoft SQL Server®

SQL Server 2008 R2 SP3

SQL Server 2012 SP2

SQL Server 2014

1 Only Microsoft SQL Server is addressed in this guide. For other database types, see the Web Help Desk Installation Guide.

Discovery connector requirements

Discovery Connector Supported Versions
SolarWinds Network Configuration Manager (NCM)

NCM 7.5

SolarWinds Network Performance Manager (NPM)

NPM 12.0

SolarWinds Server and Application Monitor (SAM)

SAM 6.2

SAM 6.23

Absolute Manage (HEAT Lanrev) Absolute Manage 7.3 build 5642
Apple Remote Desktop Remote Desktop 3.8
Casper Casper 9.96
Microsoft System Center Configuration Manager (SCCM) SCCM 1511 (64-bit)

 

Web browser requirements

Web browser Supported versions
Google Chrome Chrome 61 and later
Mozilla Firefox

Firefox 56.0.1 and later

Microsoft Internet Explorer® (IE)

IE10

IE11

Apple Safari®

Safari 10

Safari 11

Microsoft Edge Edge 38 and later

Mail server requirements

Mail Server Supported versions
Microsoft Exchange Server

Exchange Server 2010

Exchange Server 2013 CU7

Exchange Server 2016

Office 365

Supported protocols:

  • IMAP
  • POP3
  • SMTP

LDAP requirements

Product Supported versions
Microsoft Active Directory® 1

Active Directory 2008

Active Directory 2012

Active Directory 2012 R2

Open Directory

Open Directory 4

OpenLDAP®

OpenLDAP 2.4

OpenLDAP 2.4.42

1 Only Active Directory is addressed in this guide. For other LDAP systems, see the Web Help Desk Installation Guide.

If you run a VMware vSphere or Microsoft Hyper-V virtual environment, you can install Web Help Desk as a virtual appliance. The appliance contains the Linux version of Web Help Desk pre-installed on a CentOS Linux distribution.

Deployment recommendations

If your deployment supports 10 tech sessions or fewer, you can run Web Help Desk on a system with:

  • A supported operating system
  • A 32-bit Java Virtual Machine (JVM)
  • 4.6 GB RAM (3 GB for the tech sessions and 1.6 GB to support the JVM, operating system, and any additional services you need to run on the system)

If your deployment supports more than 10 tech sessions, SolarWinds recommends installing Web Help Desk on a system running:

  • A supported operating system
  • A 64-bit JVM
  • The sum of:
    • 3 GB RAM for 10 tech sessions
    • 1 GB RAM for each additional 10 tech sessions
    • 1.6 GB RAM to support the JVM, operating system, and any additional services you need to run on the system

Mobile client requirements

The following table lists the supported client operating systems for the SolarWinds mobile admin software.

Platform Supported Operating Systems
Apple iOS®

iOS 10

iOS 11