Link an FAQ to a support ticket
When an FAQ describes the resolution to an issue or provides information associated with a ticket, you can link the FAQ to the ticket.
- Open the ticket details page.
- In the Notes section, click the creation date to open a new note, or click New to add a new note.
- Click the Link FAQ button.
- In the FAQ Search dialog box, search for the FAQ.
Click the Link FAQ button on the right side of the FAQ's row.
A link to the FAQ is added to the note.
- Click Save to save the note.