- Release Notes
- Install or Upgrade
- Get Started
- WHD Getting Started Guide
- Introduction
- Create client accounts
- Create tech accounts and define tech permissions
- Create tech groups and request types
- Configure the ticket options
- Configure the incoming and outgoing email accounts
- Set up ticket creation by email
- Set up asset management
- How asset management works
- Create locations
- Create an asset type, status type, and warranty type
- Add a manufacturer and model
- Add an asset
- Asset discovery
- Configure the Discovery Engine
- Configure Web Help Desk to discover assets stored in Lansweeper
- Configure Web Help Desk to discover assets stored in NPM, SAM, or NCM
- Configure the ticket types
- Train the techs
- Train the clients
- Beyond Getting Started with WHD
- Administer
- Web Help Desk Administrator Guide
- Introduction
- System requirements
- Set up the application
- Set up overview
- Configure the general settings
- Prepare the Web Help Desk database
- Set up your email accounts
- Set up tickets
- Define your techs
- Define the ticket routing processes
- Define the approval processes
- Enter locations
- Define clients
- Define assets
- Define parts and billing
- Set up the Dashboard
- Start and Stop Web Help Desk services
- Enable FIPS
- Configure and manage user authentication
- Deploy SSO with SAML using AD FS
- Deploy SSO with CAS 2.0
- Enable HTTPS
- Manage keys and certificates in Web Help Desk
- Manage clients
- Manage tickets
- Ticket flow
- Create a ticket
- Create a quick ticket
- Configure ticket status types
- Configure ticket details
- Create a ticket checklist
- View and customize the ticket queue
- Search for a Web Help Desk ticket
- Perform actions on multiple tickets
- Update and resolve tickets
- Merge tickets
- Create parent/child service relationships
- Automate ticket workflows
- Manage assets
- Discover assets
- Configure the asset discovery tools
- Configure the Absolute Manage (LANrev) settings
- Configure the Apple Remote Desktop 3.2 settings
- Configure the Apple Remote Desktop 3.3 and later settings
- Configure the Casper 8 and earlier settings
- Configure the Casper 9 Settings
- Configure the Database Table or View settings
- Configure the Lansweeper settings
- Configure the Microsoft SMS/SCCM settings
- Configure the NCM, NPM, and SAM settings
- Configure the Discovery Engine (WMI) settings
- Install the MySQL JDBC Driver
- Install the OpenBase JDBC Driver
- Sync and discover assets
- Configure the asset discovery tools
- Manually add assets
- Search assets
- Remove assets
- Edit asset properties
- Add purchase orders
- Reserve assets
- Discover assets
- Import and export data
- Create and edit reports
- Set up parts and billing
- Manage client feedback
- SolarWinds Orion alert integration
- Prepare request types for alert-based tickets
- Alert-based ticket example
- Configure Orion-to-Web Help Desk ticketing
- Integrate with DameWare MRC
- Knowledge-centered support
- Get connected
- Customize your deployment
- Deployment considerations
- Customize tickets, notes, instructions, and emails with BBCode
- Customize your server settings
- Connect an iPhone to a standard or hosted installation
- Program the REST API
Set up asset management
This section explains how to configure Web Help Desk to track the deployment, use, and maintenance of assets in your organization. These assets can include servers, printers, laptops, and monitors.
See the following sections for details:
- How asset management works
- Create locations
- Create an asset type, status type, and warranty type
- Add a manufacturer and model
- Add an asset
- Asset discovery
- Configure the Discovery Engine
- Configure Web Help Desk to discover assets stored in LANsweeper
- Configure Web Help Desk to discover assets stored in NPM, SAM, and NCM