Set the Web Objects daemon mode

  1. Stop Web Help Desk.
  2. Open the wrapper_template.conf file located at:

    \webhelpdesk\bin\wrapper\conf\wrapper_template.conf

  3. Add the following parameter to the end of the # Java Additional Wrappers section:

    wrapper.java.additional.14=-DWHDDaemonMode=background

  4. Save the file.
  5. Restart Web Help Desk.

SolarWinds recommends creating a separate WebObjects Monitor application called HelpdeskDaemon for the daemon instance. This naming convention ensures the WebObjects adapter does not attempt direct login requests intended for the Helpdesk instance to the daemon instance.

When completed, set the daemon instance application path to: 

/Library/webhelpdesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Helpdesk

Since the default daemon mode is none, setting the WHDDaemonMode argument for non-daemon instances is not required.