You can configure your ticket contents, generation, and ticket access options on the Options page located at Setup > Tickets > Options.
Web Help Desk categorizes all ticket options into three areas:
- General Options
- Client Options
- Tech Options
To configure your ticket options:
- In the toolbar, click Setup.
- Select Tickets > Options.
On the Tickets Options page, review and update settings in the General Options section.
Review and update settings in the Client Options section, including how clients can create tickets and who can update the priority.
Review and update settings in the Tech Options section.
- Click Save.