Search FAQs

  1. Click FAQs in the Web Help Desk toolbar.
  2. Specify the search criteria at the top of the window.

    A disabled category in the Category drop-down list indicates you do not have the appropriate permissions to access the category level.

  3. Click Search.

    The FAQs that meet your search criteria are listed.

You can view any FAQ in the list. Techs with the appropriate permissions can edit FAQs.

  • To sort the results list, click a column header.
  • You can view any FAQ in the list. Techs with the appropriate permissions can edit FAQs.

A Warning icon in a Category row indicates a category you cannot access based on your current permissions.

Some category results may indicate that additional categories are available.

Click Show Details to view the additional categories.