Manage tickets

Web Help Desk uses tickets to manage service requests. These tickets can be initiated through email, created in the application, and imported from another application. Techs, admins, and clients can also manage tickets through email or through the application in a web browser.

Using Web Help Desk, you can:

For information about using commands (instead of the Web Help Desk Console) to manage tickets, see the Tickets section in the Web Help Desk REST API Guide.