Prepare the Web Help Desk server
Complete the following checklist on the Web Help Desk server. This checklist helps you:
- Verify that the server is set up and configured for a Web Help Desk deployment
- Gather the information required to complete the installation
|1. Prepare a server for the Web Help Desk deployment||
Verify that the server:
|2. Install the most recent updates for your operating system||
Verify that all updates are installed on the server.
For Windows systems, check for the latest updates and service packs using Windows Update.
For macOS systems, check for updates using the Apple Software Update service or the Apple Store.
For Linux systems, check for updates by executing the following in a terminal window:
If you installed macOS 10.3.x (High Sierra) on your Web Help Desk server, some Tomcat web applications will fail when you start the application. See Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra) for a workaround you can perform when the installation is completed.
|3. Set the server to the correct time||
Synchronize the server time with Greenwich Mean Time (GMT).
If the server time is off by five minutes in either direction from GMT, you must contact SolarWinds Customer Service to reset your license.
|4. Set the Region and Language setting to English (United States)||
See the documentation included with your operating system.
|5. Open ports according to the requirements||
For your server ports and firewall, open ports according to the port requirements.
Orion uses port 17778 TCP for the SolarWinds Orion integration.
|6. Check for anti-virus software||
Determine if any antivirus software is installed on the server or servers where you plan to install. To ensure the installation goes smoothly, exclude the SolarWinds directory.
For example, on Windows Server 2012 R2, exclude the following:
See Files and directories to exclude from antivirus scanning for a complete list of antivirus exclusions.