Port requirements for Web Help Desk

Review and open ports for Web Help Desk to support communications for the Web Help Desk server.

This section lists the secure and non-secure ports to access the following Web Help Desk resources:

See Port requirements for all SolarWinds products for more information.

Web Help Desk interfaces

The following table lists the Web Help Desk ports for secure and non-secure interface traffic.

Port Protocol Description
80 TCP HTTP communications with Microsoft Exchange Web Services (EWS)
443 TCP Secure traffic from the Web Help Desk Administrator Console
8081 TCP Non-secure traffic from the Web Help Desk Administrator Console (Windows, Linux, OS X)
8443 TCP (Default) Secure traffic from the Web Help Desk Administrator Console (Windows, Linux, OS X)
61616 TCP Web Help Desk Discovery engine (JMS queue port)

External and embedded databases

The following table lists the Web Help Desk ports for external and embedded database communications.

Port Protocol Description
1433 TCP

Communications with a Microsoft SQL external database, including:

  • Microsoft SQL Server
  • Microsoft Systems Management Server
  • Microsoft System Center Configuration Manager (SCCM)
  • SolarWinds Network Configuration Manager (NCM)
  • SolarWinds Network Performance Monitor (NCM)
  • SolarWinds Server and Application Monitor (SAM)
3306 TCP Communications with a MySQL external database (such as LANrev, and Casper 8 and lower)
5432 TCP Communications with an External PostgreSQL database
17778 TCP Communications from the SolarWinds Orion server (Orion integration only)
20293 TCP Communications with an embedded PostgreSQL database

Email traffic

The following table lists the Web Help Desk ports for email traffic.

Port Protocol Description
25 TCP Traffic from the Web Help Desk server to the email server for automated email notifications
80 TCP Non-secure traffic with Microsoft Exchange Web Services (EWS)
110 TCP Non-secure traffic with the POP3 mail server
143 TCP Non-secure traffic with the Internet Message Access Protocol (IMAP) mail server
443 TCP Secure traffic with EWS
993 TCP Secure traffic with the IMAP mail server
995 TCP Secure traffic with the POP3 mail server

LDAP and Active Directory

The following table lists the Web Help Desk ports for Lightweight Directory Access Protocol (LDAP) and Microsoft Active Directory.

Port Protocol Description
389 TCP Non-secure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP, Active Directory)
636 TCP Secure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP, Active Directory)

Asset Discovery

The following table lists the Web Help Desk ports for Asset Recovery.

Port Protocol Description
135 TCP

Asset Discovery using Windows Management Instrumentation (WMI). 

WMI calls uses port 135 and then choose a random port for further communication.

1521 TCP Communications with the Oracle Java Database Connectivity (JDBC) connector for asset discovery
3306 TCP Communications with the MySQL external database, LANrev, and Casper 8 and lower
4445 TCP Remote log server reader
5433 TCP Communications with Apple Remote 3.2 for asset discovery
7100 TCP Communications with a Sybase database for asset discovery