Install the MySQL JDBC Driver

To ensure compliance with MySQL licensing restrictions, the MySQL JDBC driver is no longer bundled with the Web Help Desk. If you are connecting to a MySQL database (such as that used by certain asset discovery connections), you will need to manually install the MySQL JDBC driver.

The lowest version you can run in your WHD deployment is Connector/J 5.1.27. Be aware that SolarWinds does not support this connector.

Install the Driver on a Windows system

  1. Download the latest MySQL JDBC Driver from the MySQL website.

    Choose the Platform Independent option and download the driver as a ZIP archive.

  2. Locate JDBC driver mysql-connector-java-<version>-bin.jar inside the downloaded ZIP archive.

  3. Copy the JDBC driver into the following category:

    \Program Files\WebHelpDesk\bin\jre\lib\ext

  4. Restart Web Help Desk

    The MySQL JDBC driver is installed on your system.

Install the Driver on a Mac system

  1. Download the latest MySQL JDBC Driver from the MySQL website.

    Choose the Platform Independent option and download the driver as a ZIP archive.

  2. Locate JDBC driver mysql-connector-java-<version>-bin.jar inside the downloaded ZIP archive.

  3. Copy the JDBC driver into the following category:

    /Library/Java/Extensions

  4. Restart Web Help Desk

    The MySQL JDBC driver is installed on your system.

Install the driver on a Linux system

  1. Download the latest MySQL JDBC Driver from the MySQL website.

    Choose the Platform Independent option and download the driver as a ZIP archive.

  2. Locate JDBC driver mysql-connector-java-<version>-bin.jar inside the downloaded ZIP archive.

  3. Copy the JDBC driver into the following category:

    /usr/local/webhelpdesk/bin/jre/lib/ext

  4. Restart Web Help Desk

    The MySQL JDBC driver is installed on your system.