Install the MySQL JDBC Driver

To ensure compliance with MySQL licensing restrictions, the MySQL JDBC driver is no longer bundled with WHD. If your deployment is connected to a MySQL database (such as that used by certain asset discovery connections), install the MySQL JDBC driver using the procedures below.

The lowest version you can run in your WHD deployment is Connector/J 5.1.27. Be aware that SolarWinds does not support this connector.

Beginning with WHD 12.7.1, Oracle Java is replaced with the Open Java Development Kit (OpenJDK)—a free and open-source implementation of the Java Platform. This update modifies the directory structure where the MySQL JDBC driver is installed. To prevent errors after an upgrade, install the driver on your host server as described below. To install the MySQL JDBC Driver in versions prior to WHD 12.7.1, see the WHD Administrator Guide for the previous version.

Download the driver

  1. Navigate to the MySQL website.
  2. Click Looking for previous GA versions.
  3. Download the 5.1.48 connector archive for your operating system.

  4. Unpack the archive file using WinZIP or another utility.
  5. Locate the JDBC driver mysql-connector-java.jar inside the archive.
  6. Install the driver on your Windows, macOS or Linux system.

Install the driver on a Windows system

  1. Copy the JDBC driver into the following category:

    \Program files\webhelpdesk\bin\webapps\helpdesk\WEB-INF\lib

  2. Restart Web Help Desk.

    The MySQL JDBC driver is installed on your system.

Install the driver on a macOS system

  1. Copy the JDBC driver into the following category:

    /Library/webhelpdesk/bin/webapps/helpdesk/WEB-INF/lib

  2. Restart Web Help Desk.

    The MySQL JDBC driver is installed on your system.

Install the driver on a Linux system

  1. Copy the JDBC driver into the following category:

    /usr/local/webhelpdesk/bin/webapps/helpdesk/WEB-INF/lib

  2. Restart Web Help Desk.

    The MySQL JDBC driver is installed on your system.