Activate your WHD license

After you install WHD in a stand-alone deployment, log in and apply the activation key online or offline.

If you are evaluating WHD, you do not need to apply an activation key. For the next 14 days, you will have unlimited tech accounts. If you do not purchase and apply an activation key within 14 days, the tech accounts are deactivated.

To continue using the application, purchase a WHD license. After you apply the license key, the tech accounts, data, and product functionality are restored.

You will need your SolarWinds Customer ID and password to log in to the SolarWinds Customer Portal and retrieve your license key. If you have not completed your customer portal individual profile or cannot locate your SolarWinds customer ID and password, submit a ticket to Customer Support.

After you apply a license key, you cannot change the license back to a trial or free single-seat license.

Apply the activation key online

If the WHD server is connected to the Internet, you can activate the license online.

  1. Retrieve the activation key.
    1. If you are evaluating WHD and received a license key from a SolarWinds representative, go to Log in to WHD.

      If you are not evaluating WHD, go to step b.

    2. Locate your SolarWinds Customer ID and password.
    3. Open a web browser and go to the SolarWinds Customer Portal.
    4. Enter your SWID (customer ID) and password.
    5. Click Licenses > Manage Licenses.
    6. Above the product list, click the View drop-down menu and select Web Help Desk (WHD).

    7. In the Your Selections menu, locate your product version.
    8. Under License Activation information, locate the activation key.

    9. Copy the activation key and save it to a file.
  2. Log in to WHD.
    1. Verify that the WHDserver is connected to the Internet.
    2. On the Get Started panel, click Login as admin to continue setup.

    3. Accept the terms of the license agreement.

      WHD starts.

  3. Apply the license.
    1. Click Setup in the toolbar.

    2. On the General panel, click License.
    3. Click the padlock to edit the license settings.

    4. Enter the Activation Key, and click Activate.

      The WHD license is activated.

Apply the activation key offline

If the WHDserver is not connected to the Internet, apply the activation key offline using another computer with internet access.

  1. Log in to WHD.

    On the Get Started panel, click Login as admin to continue setup.

  2. Locate the unique Machine ID code.
    1. Click Setup in the toolbar.

    2. On the General panel, click License.
    3. Click the padlock to edit the license settings.

    4. Copy the unique Machine ID code in the Machine ID field to a text file (such as Notepad).

    5. Save the file.
    6. Transfer the file to another computer with Internet access.
  3. Generate and download the license file.
    1. If you are evaluating Web Help Desk and received a license key from a SolarWinds representative, go to Upload the license file into the WHD Administration Console.

      If you are not evaluating Web Help Desk, go to step b.

    2. Using a separate computer with Internet access, log in to the SolarWinds Customer Portal.
    3. Click Licenses > Manage Licenses.
    4. Above the product table, click the View drop-down menu and select Web Help Desk.
    5. In the License Activation Information column, locate your WHD license and click Activate license manually.

      The following example displays the license activation information for a one to five named users license.

    6. In the Activate license screen, enter your name, email address, phone number, and the computer name to generate a license key file.

    7. Locate the text file with the Machine ID code from the WHDserver.
    8. Paste the unique machine ID code from your computer into the Unique Machine ID box.

      The Customer Portal validates the code. If the code is valid, a validation message displays.

    9. Click Generate License File.
    10. Follow the prompts on your screen to download the license file.
    11. Transfer the license file to the WHD server.
  4. Upload the license file into the WHD Administrator Console.
    1. On the WHD server, return to License Settings in WHD.

    2. Click Choose File and select the license file.
    3. Click Activate.

      The WHD license is activated.