Set up a client-initiated account

You can enable clients to create their accounts when they first log in to Web Help Desk.

  1. In the toolbar, click Setup and select Client > Options.
  2. In the Client Can Create Account row, select Yes.
  3. Click Save.

When completed, new clients see the following screen. To create a new account, they can click New Account.

Clients must be qualified to set up their own account. To verify, click Setup > Clients > Options. In the Client Options screen, ensure that the options are configured correctly. SolarWinds recommends requiring domain matching for new clients.