Configure the Lansweeper settings

You can configure Web Help Desk to periodically discover assets stored in Lansweeper Network Management.

Before you begin, locate the following Lansweeper information:

  • IP address and port number
  • Login and password
  • Database logon and password

To configure Web Help Desk to discover assets stored in Lansweeper:

  1. In the toolbar, click Setup > Assets > Discovery Connections.
  2. Click New.

  3. In the Connection Name field, enter a name for the new connection.
  4. Click the Discovery Tool drop-down menu, and select Lansweeper.
  5. Enter the Lansweeper database host name, port number, database name, user name, and password.

  6. Complete the remaining fields as required, and click Save.

    The Attribute Mapping tab displays.

  7. For more information about any field, see the tooltips.

  8. Click the Attribute Mapping tab and map the asset fields as appropriate. All bold selections are required.
  9. Click Save.

    To view the imported assets, click Assets > Search.