Add CAB status types

Techs assign a status type when they create a ticket. Before you configure the Processes section, check the ticket status types to ensure that the Approved, Approval Pending, and Denied CAB status types are configured correctly.

  1. Click Setup and select Tickets > Status Types.
  2. In the Status Types tab, click New.
  3. In the Name field, enter Denied.
  4. In the Description field enter CAB Status Type.
  5. Complete the remaining fields as required.

    Click the tooltips for additional information.

  6. Click Save.
  7. Repeat step 2 through step 6 to add the Approved and Approval Pending status types.

    When completed, you can set the status types options to enable the CAB features.

Set the status type options for the CAB feature

  1. Click Setup and select Tickets > Status Types.
  2. Click the Options tab.
  3. Complete the fields as required.

    Click the tooltips for additional information.

  4. Click Save.