Exchange 2007 — 2010 Unified Messaging Role Services and Counters (Basic)

This SAM application monitor template contains basic performance counters and services for monitoring Exchange 2007 and 2010 Unified Messaging Role. It is designed to work out of the box and does not require any additional configuration. For more detailed monitoring, use it in combination with the Exchange 2007 (2010) Unified Messaging Role Counters (Advanced) template.

Prerequisites

RPC and WMI access to the Exchange server.

Credentials

Windows Administrator on target server.

Component monitors

Service: Exchange Active Directory Topology

Provides Active Directory topology information to Exchange services. If this service is stopped, most Exchange services are unable to start. This service has no dependencies.

Service: Exchange File Distribution Service

Distributes offline address book (OAB) and custom Unified Messaging prompts. This service is dependent on the Microsoft Exchange Active Directory Topology and Workstation services.

Service: Exchange Monitoring

Allows applications to call the Exchange diagnostic cmdlets. This service has no dependencies.

Service: Exchange Speech Engine

Provides speech processing services for Unified Messaging (UM). This service is dependent on the Windows Management Instrumentation (WMI) service.

Service: Exchange Unified Messaging

Enables Microsoft Exchange Unified Messaging features. This allows voice and fax messages to be stored in Exchange and gives users telephone access to e-mail, voice mail, calendar, contacts, or an auto attendant. If this service is stopped, Unified Messaging is not available. This service is dependent on the Microsoft Exchange Active Directory Topology and the Microsoft Exchange Speech Engine service.

Directory Access Failures

Shows the number of times that attempts to access Active Directory failed.

Should be 0 at all times.

Operations over Six Seconds

Shows the number of all UM operations that took more than six seconds to complete. This is the time during which a caller was waiting for UM to respond.

Should be 0 at all times.

Calls Disconnected by Callers During UM Audio Hourglass

Shows the number of calls during which the caller disconnected while Unified Messaging was playing the audio hourglass tones.

Should be 0 at all times.

A nonzero value suggests excessive latency between a Unified Messaging server and targeted domain controller.