NPM 12.0 Release Notes

Last updated: September 14, 2016

These release notes describe the new features, improvements, and fixed issues in this release. They also provide information about upgrades and describe work-arounds to known issues.

For NPM environment requirements, see NPM 12.0 System Requirements.

New features and improvements

Read this section for descriptions of the new features and improvements NPM offers in this release, and compare this release with previous releases of NPM.

NetPathTM Services

NetPath allows you to discover and troubleshoot network paths hop-by-hop – not just the part of the network that you manage, but also nodes and links of your providers. For example, if users are complaining that SalesForce is slow, NetPath can create a detailed (often multi-path) map showing you where that delay is occurring. NetPath keeps a history of your paths, so if a problem occurred hours ago, you can easily see the state of the path at that time.

» Read more about this new feature.


  • You must open certain ports on your firewall for network connectivity used by NetPath. For more information, see the NetPath requirements topic in the NPM 12.0 Administrator Guide.
  • NTA 4.2 and NCM 7.4.1 are the minimum required versions to use the Orion integration features with NetPath.

Network Insight for F5® BIG-IP®

A healthy load balancing environment is a vital part of ensuring that mission-critical applications are fast, secure, and available. With Network Insight for F5 BIG-IP, SolarWinds introduces an easy way to monitor your F5 BIG-IP load balancers.

Traditional monitoring techniques require you to log in to individual components one-by-one and try to build a picture of how your application or service is delivered. Network Insight provides a comprehensive view of your load balancing environment. From a single console, you can easily see how an application or service is affected by the various components throughout the delivery chain.

» Read more about this new feature.

Cisco SwitchStack monitoring

If you monitor Cisco® SwitchStacks®, you can now see details about individual member switches, as well as the health of the stack as a whole. Features include:

  • Discovery of member switches and their individual CPU and RAM metrics
  • In-depth insight into the health of the data stack and power stack rings to discover for example breaks and loss of redundancy
  • Monitoring of the power stack and data stack rings
  • Topology display for data and power rings
  • Identify and track the stack master and backup stack master
  • New events and alerting options

» Read more about this feature.

Other improvements in NPM 12.0

  • Upgraded Interfaces with High Percent Utilization resource now includes filtering, search, and paging options.
  • New hardware health polling settings: you can specify how long hardware health statistics are stored and specify the polling intervals both globally and per node.
  • Improved Interface Downtime resource: you can specify how long downtime information is retained, and the greater granularity.


Brand new look and feel

The first thing you’ll notice about this release is that the SolarWinds Orion Platform user interface is more modern-looking. The main menu bar on the top of every page has been reorganized to make navigation faster and easier, and to save space so there’s more room for data. We've also condensed the Notifications into a drop-down located in the upper-right corner.

» Read more about these changes.

ServiceNow integration

You can now integrate SolarWinds Orion Platform products with the ServiceNow, Inc. incident management system. With this integration you can:

  • Automatically create incidents in ServiceNow based on alerts that trigger in your SolarWinds Orion products

  • Synchronize the acknowledgement of SolarWinds alerts and ServiceNow incidents.

  • Update, close, and reopen ServiceNow incidents.

» Read more about this feature.

More powerful and easier-to-use discovery

As part of the new discovery, you can add an Active Directory (AD) Controller and then select the Organizational Units (OUs) you want to scan. Using AD for discovery is particularly useful for adding large subnets because SolarWinds Orion products can communicate directly with the devices instead of scanning every IP address.

Automatic Monitoring imports discovered devices, such as nodes, interfaces, or volumes, based on the monitoring settings you define. This means you don't have to go through the discovery import wizard after each discovery. Anything new will be monitored automatically.

» Read more about discovery.

Performance improvements

SolarWinds NPM 12.0 includes the following performance improvements:

  • Improved CPU performance means that the Main Polling Engine can now monitor approximately 48,000 elements at default polling intervals using stackable polling engines (each additional polling engine is capable of monitoring approximately 12,000 elements at default polling intervals). You’ll also see lower CPU utilization and fewer spikes on the main and additional polling engines, regardless of your deployment size.

  • Larger environments should notice an improved load time for Summary pages.

  • The improved installer reduces the time it takes to install the product by approximately 40%.

  • Scheduled recurring discoveries on large networks complete in less time.

  • List resources cache results to make selection faster.

  • Complex group structures load faster.

Other improvements in the Orion Platform

  • Control and manage SolarWinds Orion services across multiple pollers and web servers from a central location in the Orion Web Console instead of using the Orion Service Manager on each computer.

  • Use LDAP to authenticate AD users from domains outside of the one where your SolarWinds Orion server is a member.

  • Pre-installation checks and the Upgrade Advisor identifies potential preexisting issues which may impede the installation process and suggest upgrade paths.

  • SQL Express 2014 is now bundled with all evaluations.

  • Report timestamps support days in the work week and before/after hours comparisons.

  • The syslog service properly decodes the syslog message and IP Address from nodes when the message is from a node's child object's IP address.

  • The Active Diagnostics tools helps uncover potential problems with your SolarWinds Orion server.

  • Improved alerting with reusable alert actions and editable out-of-the-box alerts.

  • The configuration settings in the SolarWinds Orion server's web.config file can be modified from a centralized web page and are saved to the SolarWinds Orion database, preventing these settings from being lost during upgrades.

  • Charts that are included in the web reports can now be exported to XLS.

  • The Add New Group button is available on the Manage Groups of the Orion Web Console when it is viewed using Google Chrome browser with the AdBlock plugin.

New customer installation

For information about installing NPM with the new standalone installer, see the NPM Getting Started Guide for details.

Before you upgrade!

If you are upgrading from a previous version, you should know:

  • NPM 12 no longer includes the Orion Global Search. This feature was a technical preview available in NPM 11.5.X. For details, see this article.
  • If NPM and DPA are installed on the same server, follow this article before upgrading NPM.
  • NPM 12.0 no longer supports OS Windows Server 2003 R2 SP2, 2008, 2008 SP2, and 2008 R2 without SP1.
  • NPM 12.0 has new port requirements: 5671 (Rabbit MQ messaging), 17791 (agent communication to 2008 R2 SP1), 17778 (SW Information Service, agent communication to 2012).
  • Learn more about the NPM 12.0 improved standalone installer with this article.
  • If you have edited resource properties, the All Groups resource may be empty after upgrading to NPM 12. This is a known issue for Orion Platform 2016.1. See Known Issues for work-around.
  • When upgrading to NPM 12, using the group by feature for custom properties may return no results, and the data loading may hang or not complete. All regular functionality is unaffected by the issue. This is a known issue for Orion Platform 2016.1. See Known Issues for work-around.
  • When upgrading to NPM 12.0 with SAM, we recommend upgrading SAM to 6.2 or later. For alerting, SNMPv3 trigger conditions will not properly work with SAM 6.1.1 or earlier on NPM 12.0.
  • If you have written your own code, such as changing SolarWinds .css files or adding .js files, it may be overwritten with the upgrade. You can learn more about custom code in this article.
  • Always use the Product Upgrade Advisorto build your upgrade path.
  • Typically, you always upgrade NPM first if you have it installed. NPM includes platform features to support all Orion products. Depending on your upgrade path, you may need to upgrade another product before progressing to an NPM upgrade.

How to upgrade

Use the following resources for planning and upgrading:

Each guide includes checklists and instructions to help you plan and execute your upgrade.

Fixed issues

SolarWinds NPM 12.0 fixes the following issues.

Case number Description
957627, 936536, 886303 Universal Device Poller issues with unspecified exception messages.


Hardware health sensors are re-enabled correctly for nodes polled by an additional engine and nodes in a different domain.


Custom web reports can now include more custom time periods.
Time periods will only allow you to view raw data as is and will not provide calculations on the time period selected. Calculations will require you to customize the report using SWQL.


The Interface Status alert is available on the All Alerts this Object Can Trigger resource.


The DetailsURL macro works correctly for interfaces and pollers.

865190, 864628

Interface utilization gauges now use customized threshold values.


Down time resources now reflect status changes that happen within one minute.


Interfaces with High Percent Usage tooltip and the resource now show the correct percent usage for interfaces.


Timestamps in reports are now displayed in the local time zone.


Historical interface utilization data is now displayed correctly.


SSID for Ruckus Wireless Clients is set correctly.


Cisco UCS variables are now supported for alerting.


Reports providing wireless client statistics are available out-of-the-box.

Fixed issues

Orion Platform 2016.1 fixes the following issues.

Case number Description
938709, 962846, 939548, 942011, 980275, 983329, 967758, 964060, 980391, 944764 Trend and 95th percentile lines in charts and graphs are now displayed.
972182, 901168, 945415, 898931

Syslog messages in the Orion Web Console are successfully cleared when the message ID is greater than four billion.

602451 Views by Device for Cisco devices are now displayed correctly.
982962, 930453 After adding a variable to an alert, SWIS v3 does not increase in memory usage and restart.

968094, 797829, 919286, 923532, 930106, 963834, 919286, 928652, 951369, 971526, 873440, 906788, 847425, 842702, 937966, 963834, 885828, 941708, 902413

The SolarWinds Information Service v3 does not use a large amount of memory and slow down the Orion Web Console in the following areas: viewing or managing alerts; limitations; group limitations.
285255 SolarWinds Orion EOC reports now can have the same names as existing NPM reports.
951643, 952481, 940764 When one agent using server-initiated communication is unresponsive, other agents using server-initiated communication no longer become slow.
942697, 821824 Agents no longer stop polling intermittently and require a restart.
942537, 944099, 943472, 945395, 951003, 956896, 951493, 945400, 945911

Viewing a list of resources on a node and adding resources to monitors now work as expected.


The Average Percent Memory Utilization is now shown as a percentage in reports.

879129 An issue that caused some nodes and applications to be listed as unknown because they were no longer polled and required agent plugins to be restarted has been fixed.

The F5 machine type is no longer displayed as Linux.

948689, 952451, 858217

Accounts with limitations can no longer view all alerts in the Active Alerts resource.

936994, 903523, 847859, 789243, 931074, 877897

False alerts are not sent after the alert service restarts.

772266, 850670, 834886, 930283, 929019, 838502, 850670, 874673, 919674, 789010, 850551, 855505, 772266, 411372, 806760, 789010, 902337, 812703, 808373

Alert variables resolve correctly when the alerting object is removed from monitoring.

809564, 849230, 938521, 820373, 820389

Nodes are remanaged when the unmanage expiration time is met. You can also remanage nodes manually.

831198, 940302, 807479

Nodes can be restricted based on view limitations that use custom properties.

806413, 906413, 920330, 916584, 408355, 420624, 940642

Interfaces added to the Ignore list are still ignored after the caption is changed.


Nodes in groups can be limited by custom properties.

933686, 912525

Volumes, interfaces, and components in groups of groups that are restricted by limitations are now visible.


The SolarWinds Information Service and app pool use less memory.


ESX versions 5 and 6 are detected correctly.


Reports with names that include a colon can now be saved to a disk.

927721, 892512, 887801, 920942

Alerts are now triggered for custom pollers.


4RF Aprisa XE and 4RF Aprisa SR now have separate device types. In previous releases, they both had a device type of 4RF Communications Ltd.


Enabling and adding alerts are included as auditing events.

920215, 909061

Muticast does not impact performance when you list or modify node resources.


The Orion Web Console stays up when there are agent management issues.


Hewlett Packard has been added as a vendor for more devices.

873543, 901883

If the email action for an alert uses a custom property to populate the From, CC, or BCC fields, the emails are no longer rejected.

916867, 819315

The MIB has been updated to identify more Cisco devices and software correctly.


Internal email addresses can be used in web-based alerting.

909197, 870804, 421330, 818925

Report schedules are displayed in your server's local time instead of UTC.

911976, 888673

Node locations are more accurate in the Worldwide map.

910389 The ${netobjectid} variable can be used in custom charts and in tables with custom SQL/SWQL.

When a parent node goes down, the child nodes' status is marked as Unreachable.


An account with a Group of Groups limitation can create and view child groups.

887891, 861606

Custom charts that sum a data series are displayed correctly when you stop polling on interfaces or when an interface included in the data series is unknown.


The MIB has been updated to recognize more wireless controllers.


When an alert has no reset condition, the "Condition must exist for more than X minutes" setting is no longer ignored.

831356, 846288, 870126, 851803, 882310

Performance when monitoring downtime events is improved.

419147, 866710, 885496, 872124, 847512

Database Maintenance support for long-running queries has been improved. This change improves performance, especially around alerting and interfaces.


The module engine no longer restarts due to a large store.dat file.


Receiving data from unknown protocols no longer causes the QoE sensor status to be unknown.

838052, 876311

Alerting performance is improved.


Custom SQL supports UNION joins.

867289, 806498, 789566, 808532

The Additional Website displays updated group statuses.


Executing an external program using an alert action and a non-service account now works as expected.


HTML is processed correctly in maps when objects reach the warning threshold.


Maps load more quickly, and long running queries are processed faster.


When you switch an agent using agent-initiated communication to another polling engine, the agent connects to the new polling engine and is not reported as DOWN.


Separate Windows credentials can be used to authenticate through the Desktop Notification Tool.


Status changes are reflected accurately when the child dependency is a group.

855490, 836592

Data is available for the latest baseline details.

859747, 711194, 778573

Fixed hard drives are not labeled as network drives.

831472, 850142

Automatic geolocation in the Worldwide Map now works correctly for nodes whose location setting is GPS coordinates instead of a street address.


Bulk-editing multiple nodes to change the credentials from SNMPv2 to SNMPv3 now works as expected.


Traps using pre-2015.1 variables do not return an error, and all XML parses correctly.

821824 When an agent status is unknown, the server no longer appears to be UNKNOWN.
841389, 843683

Viewing the Interface Details and the Percent Utilization gauge does not result in IIS NullReferenceException errors.


IIS does not restart and slow down the Orion Web Console's performance.


More Cisco models have been added to the MIB.


A new setting has been added to the Web settings table. The Email_ReplaceNewLinesHtml setting determines whether line breaks (\r\n characters) are converted to
in HTML messages.

  • TRUE (the default) converts line break characters to <br/>. This is the existing behavior.
  • FALSE does not convert line break characters, which resolves an issue that can occur if Outlook wraps the <br/> in <p> tags.
848166, 831011, 815399, 815443, 822534, 822931, 419445, 820172, 828185, 823760

All group objects are clickable, and their status is updated as expected on Addition Websites.


Phone numbers can be added in the recipient list for the Send email/page action.

839386, 839548

Account limitations on nodes are respected by all resources.

815142, 815102, 819909, 831276, 831398, 821577, 826485, 825920, 852070, 827406, 829027, 830084, 828900, 819670

When running database maintenance, stale data is deleted and database maintenance warnings are not received erroneously.


Custom SQL/SWQL variables can be used in the Report Scheduler.


Filters in customized dashboard work as expected.


The option to send the Windows Event Log to a remote server has been removed from the Event Log Settings.


CPU and memory usage is lower, especially when you run trigger or reset SQL queries that return a large number of results.


Custom property values can be updated for all members of a group at once.


Object statuses are correct for the Groups with Problems resource.


Memory usage is lower when NOC views are displayed in Internet Explorer.


Alert variables resolve correctly when an alert is simulated based on a group.


The Message Center filters items correctly when using captions or the host name.

834498, 834949, 419501, 973864

Improvements to security to reduce the number of cross-site scripts, prevent SQL injections, validate URL redirects, and to disallow interactions with external web services.


The correct page is displayed when you click an assigned alert in the Action manager.

747415, 740245

IP addresses are not used when a host name is available.

824392, 828709

Filters based on SQL/SWQL queries work as expected in reports and account limitations.


Discoveries complete when there are a large number of interface information to discover.


When you edit an alert that uses custom properties in the trigger or reset condition, the alert saves the property you have selected instead of the first item in the custom property list.


You can use commas inside of columns when you export reports to CVS files.


Alert actions trigger once for each alert instance.


The Value field in the Alert Sharing settings can be edited.

811487, 816259, 818753, 823790, 823845, 822266, 818798, 818694, 821972, 823897, 821701

Thresholds are filtered by type automatically to prevent other thresholds from triggering an alert and to prevent multiple entries in reports that query thresholds.

817272, 800495, 806580, 767988, 785976, 820122, 814430, 804173, 791378, 807233, 817272, 797450, 808198, 816645, 799875, 800058

Alerts based on interfaces do not trigger when a node or a monitored interface is deleted.


Multiple interface connections are not shown for a single connection.

758118, 781883

Custom graphics are displayed correctly in Network Atlas and do not cause issues when imported.


The default password length in the Add Node wizard has been increased to 127 characters to match Microsoft's standard.

786521, 782540

Restricted nodes based on account limitations enabled on custom properties do not display in views.

784126, 796136

Users without an administrator account can access the Message Center.


A default entry has been added to the web.config to increase the timeout value when editing accounts.

795342, 762655

A default proxy entry has been added to the Business Layer configuration file to integrate the Customer Portal into the Orion Web Console when using a proxy.


Reports show values for custom properties.

785077, 716754

Custom charts display the correct values on the Y-axis.


The Nodes with High Memory Utilization resource uses the correct error levels and the warning and critical colors are correct.


When you create and edit report frequencies, the number of time entries displayed is the same.


An unnecessary DPI licensing error has been removed from the business layer log file.

Known Issues

Cisco Switch Stacks do not provide enough data for drawing stack rings

Issue: Some Cisco Switch Stack IOS versions do not provide enough information for drawing stack rings.

Work-around: Upgrade the IOS on the switch stack to the latest version or contact the vendor.

Different interface indices after remap

Issue: Interface indices are maintained in both the Interfaces table and the NPM_Routing table of the SolarWinds database. Because these tables are polled on different polling intervals, the same interface may have different indices in each table as interfaces are remapped on independent polling intervals.

Custom F5 alerts and reports stop working after upgrade

Issue: After the upgrade to NPM 12.0, custom F5 alerts and reports might stop working because the database structure changed.

Work-around: Review the out-of-the box alerts and reports, and if none match your customized alerts and reports, re-create the F5 alerts and reports.

The All Groups resource is empty after an upgrade

Issue: The All Groups resource is empty after an upgrade if you’ve edited the resource properties to group by a property before the upgrade.

Work-around: Edit the resource and save your changes.

Cannot group custom properties by categories

Issue: When group custom properties by categories, no results are returned and the loading screen does not complete.

Work-around: Search for the category.

End of support

For information about supported versions of SolarWinds products, see this article.

We adhere to the Microsoft support policy.

This version of SolarWinds NPM no longer supports the following software:

Type Software
Operating systems
  • Windows Server 2003 R2 SP2
  • Windows Server 2008, 2008 SP2, 2008 R2 without SP
Web browsers Internet Explorer versions 8, 9, and 10

End of life

See End of Life Policy for information about end of life and end of engineering for SolarWinds products.

EoL Announcements EoE Effective Dates EoL Effective Dates
June 7, 2016: End-of-Life (EoL) announcement - Customers on NPM version 10.5 or earlier should begin transitioning to the latest version of NPM. September 7, 2016: End-of-Engineering (EoE) - Service releases, bug fixes, workaround, and service packs for NPM version 10.5 or earlier will no longer actively be supported by SolarWinds. December 31, 2016: End-of-Life (EoL) - SolarWinds will no longer provide technical support for NPM version 10.5 or earlier.

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