Upgrade the connectors

Beginning in SEM 6.2.0, you can upgrade your connectors using the SEM console. For versions prior to 6.2.0, update your connectors using the CMC command interface.

Upgrade connectors using the SEM console

  1. In the SEM console toolbar, navigate to Manage > Appliances.
  2. In the upper right side of the Appliances view, click the Connector Updates drop-down list and select Update now.

    A confirmation message appears indicating the update was applied successfully.

Upgrade connectors using the CMC interface

  1. Download the current Connector Update package from the SEM Additional Components page located on the SolarWinds Customer Portal.
  2. The download requires approximately 3.6 MB of disk space.

  3. Prepare the update package.
    1. Unzip the Connector Update Package file.

      The directory structure uses approximately 100 MB of disk space.

    2. Open the SolarWinds-SEM-Connectors folder.
    3. Copy the SEM folder to the root of a network share.

      For example: \\<server-IP>\<share-name>

      The connector locates the SEM directory under the root of the share.

  4. Connect to the SEM virtual appliance using a virtual console or SSH client.
  5. Access the cmc> prompt.

    If you are using a virtual console, scroll down to Advanced Configuration, and then press Enter.

    If you are using an SSH Client, log in using your CMC credentials.

  6. Update the connectors.

    Press Enter after enter each command.

    1. At the cmc> prompt, enter manager.
    2. At the cmc::manager prompt, enter sensortoolupgrade.
    3. Press Enter to begin the upgrade process.
    4. Enter your Windows destination share.

      For example: \\server\share: \\share\folder\

    1. When prompted (see below), enter your user name and password.
      • Please enter the username, including any domain information (e.g. DOMAIN\user):

      • Please enter the password:

  1. Verify that the configured connectors restart after the update by monitoring the SEM console and searching for InternalToolOnline events in the default SolarWinds events filter.
  2. When the update is completed, enter exit twice to exit the CMC interface.