Apply a SEM connector update package

This section describes different options for updating SEM connectors.

Enable global automatic connector updates

When enabled, this feature automatically updates Agents as they connect.

  1. Open the SEM console. See Log in to the SEM web console for steps.

  2. On the SEM toolbar, navigate to Manage > Appliances.

  3. In the Properties pane, click the Settings tab.

  4. Under the Remote Updates heading, select Enable Global Automatic Updates.

Update connectors on-demand

  1. Open the SEM console. See Log in to the SEM web console for steps.

  2. On the SEM toolbar, navigate to Manage > Appliances.

  3. In the Appliances toolbar, click the Connector Updates drop-down list and select Update now.

Update SEM connectors manually using the CMC interface

Customer Support occasionally provides stand-alone connector updates to address unmatched data alerts in your environment.

  1. Go to the SolarWinds Customer Portal and download the Connector Update package from the Additional Components page.
  2. Prepare the update package:
    1. Extract the update package from the .zip file, and then open the SolarWinds-SEM-Connectors folder.
    2. Copy the SEM folder to the root of a network share. For example: C:\share\SEM\.
  3. Open the CMC command line. See Log in to the SEM CMC command line interface for steps.
  4. At the cmc> prompt, enter manager.
  5. At the cmc::manager> prompt, enter sensortoolupgrade.
  6. To start the upgrade process, press Enter.
  7. To indicate that the update is located on the network, enter n.
  8. To continue, press Enter.
  9. Enter the path to the network share where the update package is located. Specify the path using the following UNC format: \\server\volume
  10. To confirm your entry, enter y.
  11. Enter the domain and user name for a user that can access the share. Use the following format: domain\user.
  12. To confirm your entry, enter y.
  13. Enter the password for the user.
    Re-enter the password to confirm your entry.
  14. To start the update, enter 1.

    The update will take several minutes.

    Verify that the configured connectors restart after they are updated by watching for InternalToolOnline alerts in the default SolarWinds Alerts filter in the SEM console.

  15. After the update is finished, type exit twice to exit the CMC interface.

Troubleshooting SEM connector upgrades

During the update process, the update script restarts all configured SEM connectors. In most cases, restarted connectors trigger one offline and one online alert in your SEM console.

An InternalWarning alert may appear, indicating that a connector started at the beginning of the corresponding log file. This alert may be caused by:

  • An unnecessary connector. For example, you could have an NT DNS connector configured on a server that is not running the DNS service.
  • A misconfigured connector. For example, you could have a connector pointing to the wrong location for the requisite log file.
  • The device associated with the connector rotated its logs while the connector was offline.

Below is the event information for the InternalWarning alert.

            EventInfo: -1:Start location was -1. Init set to 'newest' record, record info: 1 - 193 (101 - 293) @ -1. InsertionIP: lab-vm-exc10.lab.exc Manager: sem DetectionIP: 10.0.0.1 InsertionTime: 11:51:04 Thu Jun 16 2016 DetectionTime: 11:51:04 Thu Jun 16 2016 Severity: 2 ToolAlias: NT DNS InferenceRule: ProviderSID: FASTCenter normal error ExtraneousInfo: Component: FASTCenter:NT DNS Description: -1:Start location was -1. Init set to 'newest' record, record info: 1 - 193 (101 - 293) @ -1. Detail: StackTrace: