LEM Agent pre-installation checklist: Prepare to deploy LEM Agents

Complete the following tasks before installing the LEM Agent. See Deploying the LEM Agent to learn more about installing LEM Agents.

LEM Agent installer requirements

1. Review system requirements

See LEM Agent hardware and software requirements for details.

2. Gather credentials

Verify that you have administrative access to the servers and workstations you plan to monitor with the Agent. Windows-based systems require Domain or Local administrative privileges; Linux or Unix systems require root-level access.

The Local Administrator Account is not the same as a domain account with local admin rights. A domain account is subject to your domain group policies.

3. Review the LEM Agent installation overview See Deploying the LEM Agent for installation information, and information about unattended Agent installations.

Antivirus recommendations

1. Disable anti-malware and endpoint protection software during installation.

Turn off any anti-malware or endpoint protection applications on host systems during the installation process, because these applications can affect the process by which installation files are transferred to the hosts.

2. After installation, add an exception to your antivirus or anti-malware software for the LEM Agent folder.

Set an exception in your antivirus or anti-malware scanning software for the ContegoSPOP folder where the LEM Agents will be installed. The alerts are kept in queue files, which change constantly as they are normalized and encrypted.

Download the LEM Agent installers

You can download LEM Agent installers from the LEM console or from the SolarWinds Customer Portal.

To download a LEM Agent installer from the LEM console

  1. Open the LEM console. See Log in to the LEM web console or Log in to the LEM desktop console in the LEM Administrator Guide for steps.

  2. Choose from the following options:
    • Click Ops Center, go to the Getting Started widget, and click Add Nodes to Monitor.
    • Click Manage > Nodes. Click Add Node, then click Agent Node.

  3. Click an Agent to download it.

To download a LEM Agent installer from the SolarWinds Customer Portal

If you are using a trial version of LEM, download the LEM Agent installer from the LEM console, or contact SolarWinds for assistance.

  1. Download the installer from the SolarWinds Customer Portal. Log in with your SWID if necessary.

  2. Find LEM in the product list, and then click Choose Download.

  3. Find the Agent Installer on the list.

Next steps:

See the following topics to install the LEM Agents: