VoIP and Network Quality Manager 4.4 Release Notes

Release date: March 14, 2017

These release notes describe the new features, improvements, and fixed issues in VoIP and Network Quality Manager 4.4. They also provide information about upgrades and describe workarounds for known issues.

If you are looking for previous release notes for VoIP and Network Quality Manager, see Previous Version documentation.

New features and improvements in VNQM 4.4

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VNQM 4.4 offers new features and improvements compared to previous releases of VNQM.

Cisco Unified Communications Manager (CallManager)

VNQM now supports version 11.x of the Cisco® Call Manager.

Web-based reporting

Create and edit reports using VNQM data in the Orion Web Console. You can recreate reports from the previously available Report Writer directly in the web-based Reporting feature in the Orion Web Console. Access the feature by clicking Reports > All Reports. For more information, see the VNQM Administrator Guide.

Web-based Alert Manager

Managing alerts is no longer available through the Alert Manager application. The deprecated application has been removed from the Orion Platform. Use the web-based Alert Manager through the Orion Web Console to create and manage alerts.

Avaya Aura

VNQM now supports version 6.3.x and 7.0 of the Avaya Aura® Communication Manager.


New customer installation

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For information about installing VoIP and Network Quality Manager, see the SolarWinds Orion Installer.

How to upgrade

If you are upgrading from VNQM 4.2.4 or later, use the SolarWinds Orion Installer to upgrade one or more Orion Platform products simultaneously.

If you are upgrade from an earlier version, use the following resources to plan and implement an upgrade to VNQM 4.2.4. Then use the SolarWinds Orion Installer to complete the upgrade.

  • If you are upgrading VNQM and other modules (SAM, NCM, NTA, etc.), use the multiple products upgrade guide.
  • If you are upgrading VNQM as a stand-alone product, use the single product upgrade guide.

Fixed issues

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VNQM 4.4 fixes the following issues.

Case number Description

1102191

Unable to detect the Avaya Communication Manager device after configuring CDR.

1083090

Not receiving data from Avaya Call Manager. After attempting to poll the phone information from the device, it fails with a CLI error, and the job is never logged.

1059146

IP SLA operations are not polled.

1038277

Issue pulling IP SLA Operation data from ASR and GSR2.

1050355

No call records polled after upgrade.
1030403

Unable to add gateways or call managers to VNQM. When adding the device to VNQM through Add Gateway/Call Manager, the following errors show up:

  • You must select a VoIP gateway node
  • You must select a Call Manager node

979665

Alert for VoIP Trunk returns unnecessary objects.

Fixed issues in Orion Platform 2017.1

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Case number Description
24135

A CPU utilization issue on multi-core nodes running Microsoft® Windows Server® 2008 R2 when using WMI or the agent polling method.

1083016, 1101815, 1100735,

1077051,

1085402, 1072560, 1098762, 1105707

Event resources cannot load for accounts with an alert limitation.

1031328, 1084354, 1076612, 1052668, 1061657, 1064635, 1106428, 1029471, 1037482, 1081073, 1090684, 1081073

Windows group accounts can still view hidden menu items.

1047577, 1052608, 1004357, 1021860, 1059768, 1085270, 1093656, 1108072, 1004525, 1017004, 1056172, 1064162, 1104495, 1093738

Custom time periods return incorrect results.

1080679, 1104953, 1031225, 1041708, 1009688, 1007586, 1074064, 1096297, 1085714, 1007856

The Manage Alerts page either constantly refreshes or becomes unresponsive.

1009412, 1076919, 1099060, 923828, 1091945, 1088802, 911654, 911553

Active Alerts page displays the wrong name if you edited the node while an alert was active against the node.

1042185, 1067502, 1068600, 1091904, 1063084, 1069179, 1040947, 1033595, 1080742, 1086148, 1095806, 1061524

Performance degrades when there are a significant number of dependencies and may not show in the list of managed dependencies.

1018900, 1082887, 1093696

Cannot remove nodes from the WorldMap resource.

1089390

Excessive database queries to sw_GetSettingsCurrentValue.

1044217, 1041096

Syslog messages are displayed for the incorrect node when the node has multiple IP addresses or if there are duplicated IP addresses assigned to different polling engines.

1017671

Agent polling stops for applications due to a memory leak.

1084968

SNMP traps cannot be forwarded due to incorrect MIB file.

903330, 1070593

Automatic dependencies are not created if the root node is included in a cluster.

1007751, 1076260

Network discoveries time out due to the JobEngineWorker2 process crashing.

1067984, 1065390, 1080128, 1083238

Alerts do not display in the Manage Alerts page.

1059342

Cannot change Volume Properties when the warning threshold is greater than the critical threshold in the Polling Setting page.

1081793

The Upgrade Buddy tool sends false alerts during upgrades.

1080766, 1009082, 1019843, 1042578

Nodes using SNMPv3 credentials are duplicated during an upgrade.

1079813, 1061559

The Custom Property Editor modifies all objects instead of the selected objects.

1079825, 942110, 1068317, 971740, 1034431

The Orion Web Console is slow or alerts do not display due to the SolarWinds Information Service process using up to 4 GB before timing out.

1070330, 1071035, 1074365, 1070330, 1074365

Dependencies are missing from the Orion Web Console after an upgrade.

1068610

Expanding groups in the All Groups resource takes approximately 10 seconds to expand each group.

1068892, 1068879, 1067676

The Web-based SSH client does not accept user names with special characters in some browsers.

1011854, 1063374, 878151, 1036003, 1048166, 807337

Trigger conditions are missing and you cannot edit some alerts after an upgrade.

1030540, 1044126, 1068031

Network Atlas and the Orion Web Console are slow to load or stop working due to the SolarWinds Information Service using excessive amounts of memory.

1062805

The Orion-Detailed-Alert trap template contains deprecated variables.

1054525

The DiscoveredItems variable does not resolve.

1059844, 1020832, 1018423

The Log Alert to File action does not appear to work due to an encoding change after an upgrade.

1055891

The Last XX Syslog Messages resources cannot be filtered by a custom property.

1060515

The alert history table includes entries outside of the retention period.

1047190, 1059644

Port 5672 accepts unencrypted AMQP connections.

1010691, 1035604, 1027737, 1046224, 1038711, 1049203, 1052486

Receive "Error querying ServiceNow Instance Instance can be offline or not properly configured" when creating a ServiceNow alert action.

1023811

Network Atlas does not load.

1062326, 1052508

ServiceNow fields display the wrong language.

1039964

ServiceNow integration does not support integer columns.

1029447

The Managed Nodes resource does not load when the vend contains a single quote.

1031243, 1042023

When you duplicate a scheduled report, the report email is sent for each duplicated report.

1025084

Custom node thresholds does not affect how the threshold displays in tooltips.

1012913, 1014784

Topology calculations do not complete and may not display topologies in Network Atlas.

1029582

Custom Charts do not retain changes to the title or subtitle.

1008665, 1015965

Receive a website error when viewing the Transaction Details page and Step Details page when there are alert resources included.

1014191

Users with node limitations cannot add SNMPv3 nodes.

1029811

The All Groups resource collapses expanded groups.

964659

Syslog message resources do not apply filters.

1018353

The All Nodes Tree resource does not load if there are NULL values in the node data.

990217

The Scheduled Discovery Results cannot be viewed after the first 1000 results and cannot be grouped by date found.

982434

Cannot authenticate SMTP credentials when special characters are included in the password.

943161, 875757, 809390

Cannot list resources on a device when TLS 1.2 is enforced and the Orion Web Console may be blank.

1085116

Agents do not automatically restart and return a "Job failed to execute" error on applications polled with agents.

1062990

Linux-based computers with multiple volumes mounted to the same mount-point do not resolve correctly.

998331

Configured agents cloned from a Gold Master Image do not register with the Orion server.

1079332

When a service is listed in the registry or whitelisted, but not present on a computer that is highly available, the computer fails over to the backup computer and may constantly failover or not start.

901072, 1074013, 1028900, 1007379, 1029938, 1043849, 1051019, 1063406, 1078861, 1103781,

1107207, 1107944, 1134456, 1054772, 1123866, 1007379, 1070626, 1074013, 1081866, 1079150, 1116768, 1125380, 1086292, 1094598, 1100915, 1024863, 1063406, 1007379, 1043849, 1078861, 1109430

The SolarWinds Job Engine crashes with high resource utilization errors.


Known issues

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TLS 1.2 support on Additional Polling Engines and Additional Websites Edit section
Issue: Cannot install Additional Polling Engines (APE) or Additional Websites (AWS) when the main polling engine uses TLS 1.2.
Resolution/Work-around: Revert the main polling engine to an earlier version of TLS to install the APE or AWS. Once the APE or AWS is fully installed, you can re-disable SSLv3, TLS 1.0, and TLS 1.1 on your main polling engine.

End of support

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This version of VoIP and Network Quality Manager no longer supports the following platforms and features.

Type Deprecation
Microsoft SQL Server

Support for SQL 2008 and 2008 R2 is deprecated as of this release.

You can install on SQL 2008 and 2008 R2 for this release. Future releases will no longer support using SQL 2008 or 2008 R2 as your database server.

SolarWinds recommends that you upgrade directly to SQL 2016 at your earliest convenience.

Microsoft Windows Server

Support for Windows Server 2008 R2 is deprecated as of this release.

You can install on Windows Server 2008 R2 for this release. Future releases will no longer support installing on Windows Server 2008 R2, though you can continue to monitor computers running Windows Server 2008 R2.

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience.

32-bit Operating Systems

Support for 32-bit operating systems is deprecated as of this release.

You can install on 32-bit operating systems for this release. Future releases will no longer support installing on 32-bit operating systems.

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience. This includes your SQL server.

Export to PDF feature The Export to PDF button on dashboards is deprecated as of this release and will be removed in a future release. SolarWinds recommends that you use the Save as PDF functionality built into your browser.
Alert Manager The deprecated Alert Manager application has been removed from the Orion Platform. Use the web-based Alert Manager through the Orion Web Console to create and manage alerts.
All Active Alerts resource The current All Active Alerts resources is deprecated as of this release. The resource will be replaced with a new, enhanced version in a future release.

Legal notices

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