VoIP and Network Quality Manager 4.4.1 Release Notes

Release date: September 13, 2017

These release notes describe the new features, improvements, and fixed issues in VoIP and Network Quality Manager 4.4.1. They also provide information about upgrades and describe workarounds for known issues.

If you are looking for previous release notes for VoIP and Network Quality Manager, see Previous Version documentation.

New features and improvements in VNQM 4.4.1

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VNQM 4.4.1 offers new features and improvements compared to previous releases of VNQM.

Other improvements

  • SolarWinds Orion Installer
  • Windows Authentication support for Orion Microsoft SQL Database connectivity
  • Multi-subnet High Availability
  • Performance Analysis dashboards

New customer installation

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For information about installing VoIP and Network Quality Manager, see the SolarWinds Orion Installer.

How to upgrade

If you are upgrading from VNQM 4.2.4 or later, use the SolarWinds Orion Installer to upgrade one or more Orion Platform products simultaneously.

If you are upgrade from an earlier version, use the following resources to plan and implement an upgrade to VNQM 4.2.4. Then use the SolarWinds Orion Installer to complete the upgrade.

  • If you are upgrading VNQM and other modules (SAM, NCM, NTA, etc.), use the multiple products upgrade guide.
  • If you are upgrading VNQM as a stand-alone product, use the single product upgrade guide.

Fixed issues

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VNQM 4.4.1 fixes the following issues.

Case number Description

1169665

IP SLA operations do not display when grouping by status in the Manage Operations page.

 

VoIP calls search does not show any results when filter contains the metric condition.

 

Website configuration failed after the successful installation of VNQM.

 

The "Last XX IP SLA Events" and "Last XX VoIP Events" widgets do not populate with data.

 

Manage IP SLA Operations: list of operations does not populate for each status when grouped by Status.

Fixed issues in Orion Platform 2017.3

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Case number Description

1170324, 1135026, 1164963,

1144272,

1141633,

1151850,

1146475,

1144596,

1159800,

1147767, 1143080, 1138560, 1137648, 1138009, 1124158, 1163713

The global navigation menu bar is missing.

1152162

Netpath cannot access the requested path.

1136599, 1143676, 1133928, 1110258

Netpath times out and only shows a single point in time.

24135

A CPU utilization issue on multi-core nodes running Microsoft® Windows Server® 2008 R2 when using WMI or the agent polling method.

1169799

Orion agent Debian-based Linux packages are missing a space in the version information.

1152643

Agents appear connected on the Manage Agents page, but cannot send information back to the server after an upgrade.

1081143, 1113910

Linux-based Orion agents fill the /tmp folders with TaskProperties files.

1068885

The Orion agent cannot differentiate between two nodes with the same IP address when one node is behind a NAT.

1053867

Cannot add SNMPv3 credentials to poll a Windows node with the Orion agent.

1046185

When deploying an Orion agent, the Application Event log has the following error:

The job schedule database file is corrupt....

1199142, 1103578, 1092273, 1139529

IPv6 nodes polled with ICMP do not return correct values or are unreachable.

955013, 1024495, 1138773, 1202980

Incorrect time zone information for the southern hemisphere and the alerts are scheduled one hour earlier than intended.

1179158

Repeated alert actions stop working after one of the following occurs:

  • restarting Alerting Service v2
  • modifying an alert action
  • losing the connection to the database or Information Service v3
1164854, 1196999, 1190898

Domain users or groups added after an upgrade cannot log in with a error:

SolarWinds.Orion.Web.OrionMixedModeAuth - (null) Failed to retrieve WindowsIdentity for user <user>: System.Security.Authentication.AuthenticationException Cannot logon '<user>' via Interactive/Default.

1082111, 1009462, 1073184, 1102489, 1116840, 1113529,
1164723, 1195031, 1147707, 1130235,

Repeated alert actions do not trigger when an alert is edited or the alerting service is restarted.

1187535, 1126092, 1091068, 1126361, 1160693, 1034970, 1067830, 1075247, 1067457, 1086208, 1105612, 1124335, 1138711, 1146216, 1152348, 850464, 961469, 944283, 1005146, 1004940, 1023357, 1087128, 1090237, 1082382, 1108013, 1116804, 1112982, 1119012, 1113720, 1124724, 1134211, 1145831, 1109627, 1180971, 1187535, 1154647

The Node Reboot alerts and event-based alerts do not trigger.

1190180, 1167620, 1174631, 1175273, 1171806, 1180712, 1181381, 989718

Scheduling for alerts and reports is one hour off.

1183756, 1032145, 1066438,

Some alert actions cannot be simulated and return an error similar to the following:

2017-06-22 08:01:43,724 [140] INFO AlertingLogger - NetObjectData for entity Alerting: swis://example.com/Orion/Orion.Nodes...olumeID=#####/
ForecastCapacity/EntityType="Orion.Volumes",MetricId=3 (AlertObjectId = ) does not exist. Alert action ###: 'Post to http://192.168.1.1:8081/http/applications_solarwinds' will not be executed.

1148595, 1133531, 1135332, 1138622, 1142313, 1143110, 1138788, 1150043, 1152481, 1113579, 1113898, 1138326, 1153010, 1141811, 1153896, 1157577, 1171634, 1155356, 1147223, 1143539, 1153845, 1134872, 1148761, 1154253, 1128086, 1158176, 1124099, 1060558

The Orion Web Console is slow after an upgrade due to SWIS v3 using a large amount of memory.

1180808, 1116741

Account limitations applied to groups intermittently display unwanted nodes.

1094832, 1130773, 1159671, 1171385, 1171682, 1166910, 1116402,

Some resources are not listed due to HEX-string values in the OIDs.

1139372, 1154482, 1156463, 1143611, 1118211, 1174841

Saved changes to Network Atlas maps do not display when your Orion server time zone is set to any negative time zone, such as UTC-5.

1126358, 1148560, 1144414, 1152358, 1159419, 1101641, 1118741, 1120297, 1107631, 1139310, 1130725, 1150164, 1175369, 1143012, 1155599

You are prompted to log in when viewing reports. PDF reports have a screenshot of the Orion Web Console login page or an Unexpected website error.

1148059, 1165475, 1166654, 1168955, 1171034, 1139724, 1156926, 1152091, 1148399, 1147728, 1146219, 1081084, 1148739

Performance issues due to deadlock and locking in the OrionServers table.

1018994, 1084453, 1095223, 1113681, 1163514, 1083077, 1107391, 1123401, 1110556, 1130277, 1170228, 1033563, 1069910

Custom Object resources are very slow or time out when editing or creating them.

1163156

CPU is high for trap services.

1142839

Page loading times are high.

1103629, 1163273

Cannot import custom properties for groups to a Worldmap.

1166215, 1166270

When integrated with ServiceNow instances with a large number of customizations, alerts do not work as expected.

1165130, 1105005

Devices do not poll when you are missing SNMP v3 credentials.

1155215, 1155352, 1058519, 1096595, 1106405, 1089958, 1140354, 1138870, 1112997, 1132300,

Automatic monitoring settings are reset to the default after the Configuration Wizard runs.

1066550, 1100302, 1146412, 1124954

Cannot open the Advanced Configuration page.

1132857

When copying the default Node Details view, the Quality of Experience and Asset Inventory sub pages do not copy the appropriate resources.

1136856, 1117267, 1116460, 1106393

SNMPv3 credentials are not correctly assigned to nodes.

1141314

The time does not update in the Orion Web Console.

1136721

The Managed Alerts page does not completely load, and you cannot filter alerts.

1132507, 1070372, 1056500, 1121349, 979463, 897210

Alerts created with a disabled user do not work as expected, and the Active Alerts page may be blank or have an error.

1118106, 1141738,

ServiceNow integration stops working if you mass edit incidents.

1128614

Cannot advance to the next Manage SNMPv3 credentials page.

1092013, 1097173, 1112369, 1117267, 1125348

SNMPv3 credentials can be deleted or incorrectly updated when mass editing nodes that use different polling methods.

1100922, 1122034

Cannot create ServiceNow incidents due to missing roles.

1106587

Limitations are not applied correctly to alerts.

1083182, 1142800, 1120175, 1118112, 1120175, 1109625

Cannot add or search for domain accounts when using LDAP.

1110844, 1119752, 1100383, 1101723, 1112970,

ServiceNow incidents re-active.

1109266, 1072704, 1056235, 1052510, 1118865

Volume added using WMI stop polling.

1118901, 1076841, 1097612, 1089416, 1087776, 1024125, 968951,

Network Atlas maps load slowly or not at all. You may receive an error similar to the following:

Operation in progress, waiting for a connection...

1106647

Device type 1.3.6.1.4.1.9.1.1852 is not completely recognized

1103781, 1097218, 1108197

Some features, such as the Real-Time Process Explorer, stop functioning on you additional polling engines with the following error:

The Job Engine password files are out of sync.

1102878, 1102634

The Settings page is blank when the default document is disabled in IIS.

1100794, 1058790, 993082

The ServiceNow incident resource does not display data.

1097774, 1054466

HTML reports are embedded with What's New in the UI information.

705254, 993277, 1095107, 1081919, 1031691, 973096

When you monitor multi-core devices with WMI, the polled results are inconsistent and may return errors.

1080560

The Orion Service Manager opens with the following message:

Error starting service manager

1086858

New Cisco switches (C 2990CX) display an incorrect Machine Type.

1080095

The Custom Query resources does not page correctly.

1074893, 1044414, 1013808, 977233, 1059448, 1046813, 1027885, 940870, 1017984

Cannot open Quality of Experience resources in the Orion Web Console or Network Atlas.

946894, 1018470

L3 polling data is incorrect for some nodes.

869365, 1001732

The job engine for SNMP polling become unresponsive and polling does not complete.

913105

Large spikes in the Data Transmitted metric on non-US English installations

818878

Trigger conditions affect what is displayed in the Detected Objects window.


End of life

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As of this version, all versions of Failover Engine (FOE) have entered the End of Life life cycle.

See the End of Life Policy for information about SolarWinds product lifecycle phases. For supported versions and EoL announcements for all SolarWinds products, see Currently supported software versions.


End of support

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This version of VoIP and Network Quality Manager no longer supports the following platforms and features.

Type Details
Microsoft SQL Server

SQL 2008 and 2008 R2 are no longer supported as your database server as of this release.

SolarWinds recommends that you upgrade directly to SQL 2016 at your earliest convenience.

Microsoft Windows Server

You cannot install SolarWinds Orion products on Windows Server 2008 R2 as of this release.

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience.

Export to PDF feature

The Export to PDF button is no longer available.

SolarWinds recommends that you use the Save as PDF functionality built into your browser.


Deprecation notices

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This version of VoIP and Network Quality Manager deprecates the following platforms and features.

Deprecated platforms and features are still supported in the current release. However, they will be unsupported in a future release. Plan on upgrading deprecated platforms, and avoid using deprecated features. Customizations applied to a deprecated feature might not be migrated if a new feature replaces the deprecated one.

For information about supported version of SolarWinds products, see Currently supported software versions.

Type Deprecation
All Active Alerts resource

The current All Active Alerts resources is deprecated. The resource is replaced with the new, enhanced widget All Alerts. You can continue to use the deprecated, legacy resource.

Pre-configured resources

(Availability, Min/Max/Average, Percent Loss, etc.)

Most pre-configured resources are deprecated as of this release. The resources will be compressed into single, configurable widget in a future release.
Last XX resources Pre-configured Last XX resources are deprecated as of this release. They will be replaced with a single, configurable widget in a future release.
Managed Nodes

The current Managed Nodes page is deprecated as of this release. A new version is available, but you can continue to use the legacy page.

SolarWinds recommends migrating to the new Managed Nodes page at your earliest convenience.

Customize Views The Customize View page is deprecated as of this release. Functionality is migrating to the Customize Page feature.

Search resources

(legacy search, search on thwack, search for nodes, etc.)

All search resources are deprecated as of this release. Use the integrated search in the global navigation.

Legal notices

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