To contact support with a question about an existing Pingdom account, you can use the contact support link available in the menu in My Pingdom or click the green contact us button in the upper right corner here in the help center.
Select the appropriate category for your concern and fill out the rest of the form.
Using this form via My Pingdom will ensure that some important Pingdom account information is automatically passed along and will prevent unnecessary questions from us!
If you have questions about a specific check or outage pass along the name of the check or the URL of the website and most of the time we'll have what we need to answer any and all questions and solve most problems!
After you've contacted us you'll receive an automatic email confirming a ticket ID, if you have not received this please check your spam folder. If this hasn't come through this, unfortunately, means we have not received your question, please use the contact form linked below.
You will receive a response from an agent within 24 hours at the very latest.