Documentation forLoggly

SAML Migration

Last updated: February 22, 2021

In the coming months, Loggly will have updates and enhancements related to user management and SSO/SAML for Corporate single sign-on. This document will be continuously updated to describe the current status of the migration effort as we transition from the old method of SSO/SAML to the new method.

Thank you for being a Loggly customer and—as always—we sincerely value your feedback. If you have any questions, please contact support@loggly.com.

For organization owners

We are in the process of introducing a new Common SSO/SAML authentication to which we will be migrating your existing Loggly SAML settings. This is being done to deliver a common, simplified, and SSO/SAML authentication for customers using any combination of the SolarWinds® APM Integrated Experience products (SolarWinds Loggly®, SolarWinds AppOptics™, and SolarWinds Pingdom®).

This migration will deliver you the following benefits as a Loggly SSO/SAML customer:

  • Access to the new Log Volume Dashboards for all users
  • SAML Role Mapping UI (removing the need to contact support for changes)
  • SAML Service Accounts (allowing accounts to log in via SolarWinds Unified Login credentials, not via SAML)
  • New, combined navigation with simplified user management across all products
  • Ability to use other products in the APM Integrated Experience portfolio with a single organization

Migration to the new SSO/SAML will be a prerequisite to taking advantage of some new, powerful Loggly features.

Next Steps

There is no action required on your part at this time. On March 10, 2021, we will send you complete details and update this page with information on how to activate the new authentication.

As part of the enhanced security requirement, we've also sent an email to some SAML users requesting them to reset their password on or before March 8, 2021. If they don't reset their password on or before that time, we told them we would reset the password for them at that time.

For Loggly SSO/SAML users

As part of our continuing enhancements to Loggly as well as the remainder of the SolarWinds APM Integrated Experience products (SolarWinds AppOptics and SolarWinds Pingdom), we’re in the process of migrating all Loggly user accounts to common user management to further simplify user management for customers using multiple products. We've designed this so the impact to you is minimal.

This migration will deliver you the following benefits as a Loggly SSO/SAML customer:

  • Access to the new Log Volume Dashboards for all users
  • New, combined navigation with new user management across all products
  • Ability to use other products in the APM Integrated Experience portfolio with a single Organization

Migration to the new SSO/SAML will be a prerequisite to taking advantage of some new, powerful Loggly features.

If your account needs to be verified with a password reset

As part of this migration, we have some accounts that need to be verified. These users received an email on February 22, 2021 indicating that they will need to reset their password to continue using Loggly. When logged into Loggly, these users will also see a banner informing them of the need to reset their password.

Action Required

If your account was identified as needing verification, please reset your password on or before March 8, 2021. You may reset your password using this reset password link. You can elect to use the same password, but our migration process requires you to perform the reset to verify the access for your email address.

If you do not reset your password on or before March 8, 2021, we will reset the password for you at that time. You will then still be able to reset your password and continue to access Loggly.

If you did not receive an email and do not see such a banner, no action is required.

FAQs

General

What is SSO/SAML?

Single sign-on (SSO) is an authentication method that allows users to log in to several independent software systems with a single set of credentials. Security Assertion Markup Language (SAML) is a protocol used to configure and implement SSO. This (single) authentication is provided by an identity provider. Once the user is authenticated against the identity provider, they are automatically authenticated to use all configured services. This helps administrators manage users' access to multiple services and allows users to access multiple services without worrying about multiple login credentials.

In layman's terms, SSO/SAML allows users to access multiple software systems, including Loggly, using their corporate login method.

When the term SAML is used in this document or in the software, it is referring to the SAML authentication method used by Loggly to implement SSO.

What is an IdP?

IdP stands for identity provider, which is a service that stores and manages user accounts. Identity providers allow companies to securely manage access to their systems and data. SSO/SAML uses an identity provider to authenticate user accounts across multiple services.

Examples of identity providers include Microsoft Azure, Google, OneLogin, and Okta.

Organization owners

What is being migrated and where is it being migrated?

We are migrating all SSO/SAML users and SAML configurations from the Loggly-specific SAML authentication to our new common SolarWinds SAML authentication. Your previous role mapping settings are being migrated as well, though you will need to review the mappings to ensure that the correct people or groups have been assigned the owner role.

What happens if I don't do anything?

If you are an owner and you do not follow the forthcoming instructions, we will complete the process for you. Your organization will use the new SAML authentication with the configuration and role mapping settings that will be automatically migrated from your previous SAML settings.

However, your IdP configuration will not be updated by us and would still point to the old Loggly SAML URLs. The IdP configured settings will continue to work, but eventually we will stop supporting the old Loggly SAML URLs. We recommend following the instructions that will be provided on March 10, 2021 at the earliest date that works for your organization.

What happens once I enable the new SAML?

Your users will experience a new flow when logging into Loggly (see For Loggly SSO/SAML users) and your organization will be able to take advantage of the benefits to the new SAML authentication.

Will I be able to opt out of the new SAML authentication and just keep using the old Loggly-specific SAML authentication?

Not really. You will be able to temporarily disable the new SAML authentication if you experience any issues with new SAML authentication, which would switch you to the old Loggly-specific SAML authentication.

However, you cannot use the old Loggly-specific SAML authentication forever. In order to deliver a common, simplified, and SAML authentication for customers using any combination of the SolarWinds APM Integrated Experience products, we are requiring all Loggly users to migrate to the new SAML authentication.

Migration to the new SAML will be a prerequisite to taking advantage of some new, powerful Loggly features.

Can I permanently disable SAML authentication?

If you want to disable the SAML authentication permanently, contact our support team.

Users

What happens if I don't do anything?

If you are a user who was notified of the need to reset your password, you will need to reset your password to continue using Loggly after March 8, 2021.

If you are a normal user and were not notified of the need to reset your password, there is no action necessary. Your login process will change, but you do not need to do anything to activate this change.