Renew your ipMonitor license

You can update your license using the ipMonitor Configuration Program or the SolarWinds License Manager. If you do not know your SolarWinds Customer ID and password or individual profile details, contact Customer Support and submit a ticket.

If the maintenance expires on an unlimited license and is renewed, the license becomes a limited license. If you renew your maintenance prior to its expiration date, the license remains an unlimited license.

Renew your license using the ipMonitor configuration program

  1. Log in to the Customer Portal.
  2. Click Licenses > Manage Licenses.
  3. Click the View drop-down menus and locate ipMonitor.
  4. Locate and copy the Activation Key.
  5. On your ipMonitor server, click Start > SolarWinds ipMonitor > Configure ipMonitor.
  6. Click Software Licensing.
  7. Click Click here to License ipMonitor.
  8. When prompted, click Yes to continue.
  9. Enter the new Activation Key and save your changes.
  10. Restart the ipMonitor Service.

Renew your license using the SolarWinds License Manager

  1. Log in to the Customer Portal.
  2. Click Licenses > Manage Licenses.
  3. Click the View drop-down menus and locate ipMonitor.
  4. Locate and copy the Activation Key.
  5. Log in to your ipMonitor server.
  6. Click Start > Program > SolarWinds > SolarWinds License Manager.

    If the SolarWinds License Manager is not installed, click Start > SolarWinds ipMonitor > Download SolarWinds License Manager and follow the steps on your screen.

  7. Select the ipMonitor product and click Renew.
  8. In the new window, click Upgrade.
  9. Paste the new Activation Key you found in the Customer Portal to the appropriate field.
  10. Enter your information and click Next.
  11. Restart the ipMonitor Service.