Import users from a file into Dameware
This topic applies to both Remote Support and Mini Remote Control.
Technicians who use either Dameware Remote Support or Dameware Mini Remote Control to support end users must be set up as users in the Dameware Administration Console. If you need to add a lot of Dameware users, importing users from a CSV file can save you time. You can also import users from Active Directory. If you have a small number of Dameware users, you can manually add them.
SolarWinds recommends importing users from Active Directory because a CSV file must conform to a specific format for the import to be successful.
Importing users from a CSV file includes three tasks that must be completed sequentially.
|1. Download the CSV template||
SolarWinds provides a CSV template that you can use to import users into Dameware.
|2. Prepare the CSV template||As you populate the CSV template with users, consider the following guidelines:
|3. Import users into Dameware||