Install Dameware Remote Support in stand-alone mode

This topic provides steps for installing Dameware Remote Support in stand-alone mode.

Before you begin:

The installation is divided into separate tasks that need to be completed before you can begin using Dameware Remote Support.

Task 1: Download the Dameware Remote Support installation file and license key

If you have not created a SolarWinds account, see Access the Customer Portal to create an account.

  1. Go to the SolarWinds Customer Portal.
  2. In the Log In tab, enter your email address and password.
  3. In the Latest Downloads table, click Choose Download for the installation files for Dameware Remote Support.
  4. To locate your license key, click Licenses > Manage Licenses.

Task 2: Run the installation file

  1. Log in as an administrator to the server on which you are installing Dameware Remote Support.
  2. Run DamewareRS.exe.

    The Installation Wizard opens.

Task 3: Complete the installation wizard

  1. Click Next on the Welcome window.
  2. If you agree, accept the terms of the license agreement, and click Next.
  3. Select an installation directory, and click Next.
  4. Click Standalone Install, and click Next.

  5. Select your shortcut preferences, and click Next.
  6. Click Install.

    As the installation progresses, a dialog box opens, prompting you to enter an email address. If you do not enter an email address, the installation does not complete.

  7. When prompted, enter a license key.

    For detailed instructions on activating your product, see Activate a Dameware license.

  8. On the final dialog box, click Finish.

You are now ready to use Dameware Remote Support. Refer to the Getting Started Guide to begin using Dameware Remote Support.