Dameware Administrator Guide overview

Dameware is comprised of two key products, Dameware Remote Support (DRS) and Dameware Mini Remote Control (MRC). Depending on how you want to support your end users, you can purchase MRC as a standalone product, or you can purchase DRS, which includes MRC.

To support only internal users: purchase MRC stand-alone and centralized. To support internal and external or remote users: purchase DRS.

This guide provides Dameware Administrators with information needed to:

  • Centrally manage Dameware users, Global Host Lists, and Remote Hosts
  • View, terminate, and modify Internet Sessions
  • Manage Dameware Central Server components
  • Integrate Dameware with SolarWinds Web Help Desk
  • Manage connections between Mini Remote Control and a remote computer